Ratings based on 1,141 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 30, 2024
Boy, his hotel has gone down hill in the last few years. Three years ago and prior this was the regular stop for our family group when meeting in the area. Now, the entire place looks rundown and neglected. It is dirty with messy floors and spotted rugs. Our tub and the tub of the other person in our part had black spots in the caulking and the metal braces in the ceiling are rusty. Wallpaper in the main areas was peeling off and there are a lot of water spots in the ceiling. The door of one of the of the rooms given to our group would open almost an inch before the latch caught and the handle was hanging straight down. Many people were coming back to the desk with keys that would not work. Another woman was losing her mind because the king room she reserved months ago was not available because the person who was just in the room left late and they did not anyone to prep the room. The only positive is that the young women behind the desk, who are being inundated with complaints and issues, kept their composure and did a good job. Even the sign by the entrance looked like it should have been replaced a long time ago. The hotel has at the vibe of a place that is just keeping the doors open until they can get another hotel conglomerate to buy it and completely renovate.
Comment from Hotel Management
Mar. 31, 2024 by nc, Hotel Management
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.
by A traveller
Posted Jan. 29, 2024 on Expedia
by A traveller
Posted Jan. 29, 2024 on Expedia
by A traveller
Posted Jan. 28, 2024 on Expedia
Nothing
Comment from Hotel Management
Jan. 29, 2024 by n.f, Hotel Management
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests.
by A traveller from West Milford
Posted Jan. 28, 2024 on Expedia
by A traveller
Posted Jan. 28, 2024 on Expedia
by A traveller
Shower broken.
Posted Jan. 25, 2024 on HotelsHorrible. Shower didn’t work! Left to the airport the next morning with no shower. Disgusting place.
by A traveller
I wouldnt stay again
Posted Jan. 24, 2024 on HotelsShower rod was falling over, toilet full of mold, carpet had wet spots.
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 21, 2024 on Expedia
