Note fondée sur 762 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 janv. 2023 sur Expedia
Les serviettes sont tachées et déchirées, la tété ne fonctionnait pas et ils ne s’en sont pas occupés sauf le dernier jour ou à notre demande, ils nous ont fournis une nouvelle télécommande, les équipements de salle de bais brisés, un gros insecte écrasé.
Commentaires de Gestion de l’hôtel
20 janv. 2023 par Quality Inn Fairmont- Rebecca, Gestion de l’hôtel
Dear Francois,I apologize that your experience was not up to par. We have noted your concerns and take all feedback seriously so that we may improve. We hope that you may give us another chance in the future. Blessings.
par un voyageur
Publié le 24 déc. 2022 sur Expedia
Accessibilité
Commentaires de Gestion de l’hôtel
25 déc. 2022 par Quality Inn Fairmont- Management, Gestion de l’hôtel
Hi Roger,We appreciate your review and always open to hear how we can improve. Next time please let us know how we can make things more accessible for you. All the best!
par un voyageur
Publié le 24 avr. 2024
par un voyageur
Publié le 2 mars 2024 sur Hotels
Good value, the hotel is old and a bit run down, but it was clean, the bed was comfortable, and the linen smelled nice!
Commentaires de Gestion de l’hôtel
3 mars 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're pleased to hear that you found value in your stay and that our efforts to maintain cleanliness and comfort were evident. We understand that our property may show signs of its age, but we strive to ensure that our guests still enjoy a comfortable and pleasant experience. Your kind words about the cleanliness and comfort of our accommodations are greatly appreciated. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thanks for your wonderful review. We can't wait to host you again!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
tv remot
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thank you for the good review! We are thrilled that our TV remote was to your liking. We also can't wait to see you again!
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thanks for the wonderful review! We can't wait to see you again!
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thank you for the glowing review. We can wait to see you again!
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
The front desk staff person and the breakfast person were wonderful! Very professional, helpful and kind! I really appreciated their service!
The whole property, outside and inside, is old and falling apart. There are stains on every chair I saw and all the carpets. In the first room we had, the fridge wasn't working and the room smelled bad. The front desk person moved us immediately to a nicer room. This room also had a stained chair, carpet threads at the edges and some of the furniture was falling apart.
The bed was really comfy and the linens were soft and fresh smelling.
The breakfast was nice and April was even nicer!
The price was good.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Quality Inn Fairmont, WV, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had positive interactions with our front desk staff and breakfast attendant. Providing professional, helpful, and kind service is our top priority, and we're glad that they made your stay enjoyable.We're sorry to hear about the issues you experienced with the condition of the property and your initial room. Please know that your comments have been shared with our team for immediate attention and improvement.However, we're pleased to know that you found comfort in our beds and enjoyed the freshness of our linens. We're also glad that you appreciated our breakfast offerings and the service provided by April.We appreciate your understanding and are grateful for your patronage. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards.
