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Palais Shazam & Spa

Spa riad in Fes El Bali

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Photo gallery for Palais Shazam & Spa

City view
Dining
In-room dining
Garden
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Spa
  • Breakfast included
  • Room service

Explore the area

View in a map
41 Derb Bel Mouaz, Talaa Kabira, Medina de Fez, Fes, Fès-Meknès, 30000
  • Blue Gate
    ‪5 min walk‬
  • Place Bou Jeloud
    ‪8 min walk‬
  • Zaouia Sidi Ahmed Tijani
    ‪11 min walk‬
  • Fes (FEZ-Saiss)
    ‪21 min drive‬

Room options

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Romantic Double Room, Pool View

1 bedroom, in-room safe, blackout drapes, soundproofing

Romantic Double Room, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Mountain View

Standard Double Room, Mountain View

Standard Double Room, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Double Room, Pool View

Royal Double Room, Pool View

Royal Double Room, Pool View

  • Sleeps 2
  • 1 King Bed

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room, Mountain View

Family Quadruple Room, Mountain View

Family Quadruple Room, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

About the area

Fes

Fes El Bali stay.You'll be steps from Funduq Kaat Smen and within a 10-minute walk of Bou Inania Madrasa with a stay at this Fes El Bali riad. Water Clock and Chrabliyine Mosque are also within half a mile (1 km).
View more Riads in FesOpens in a new window

What's nearby

  • Blue Gate - 5 min walk - 0.5 km
  • Place Bou Jeloud - 8 min walk - 0.7 km
  • University of Al Quaraouiyine - 11 min walk - 1.0 km
  • Zaouia Sidi Ahmed Tijani - 11 min walk - 1.0 km
  • Borj Fez Mall - 3 min drive - 3.3 km

Getting around

  • Fes Station - 13 min drive
  • Fes (FEZ-Saiss) - 38 min drive

Restaurants

  • ‪Dar Tagine - ‬11 min walk
  • ‪Restaurant Asmae - ‬13 min walk
  • ‪Palais Fes Yahya - ‬14 min walk
  • ‪Dar Hammad - ‬7 min walk
  • ‪Made in M - ‬4 min walk

About this property

Palais Shazam & Spa

Spa riad in Fes El Bali
Palais Shazam & Spa offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Palais Shazam & Spa. An airport shuttle (available 24 hours), a ferry terminal shuttle, and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this Fes riad.

  • 14 guestrooms or units
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Palais Shazam & Spa offers 14 air-conditioned accommodations with laptop-compatible safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered daily and in-room massages can be requested.
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision.

Languages

Arab (Sign language), Arabic, English, French, French (Sign language), German, Italian, Spanish

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Property amenities

Family friendly

  • Children's toys
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MAD 40 per night)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Ferry terminal shuttle (surcharge)
  • Secured, uncovered self parking on site (MAD 40 per day)

Food and drink

  • Free local cuisine breakfast available daily 8:30 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Private wine tours
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • No elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 200 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self parking fee: MAD 40 per day (in/out privileges)
  • Nearby parking fee: MAD 40 per night (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property only accepts cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the riad before arrival using the contact information on the booking confirmation.

Palais Shazam & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 19 reviews
Rating 8 - Good. 7 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amuthavalli Shanthi, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
The property overlooked my booking and put me in another riad which had no tv, no restaurant and looked run down. They moved me back to the hotel the next day and were nice enough to throw in a free dinner and a massage.
Stayed 2 nights in May 2025

10/10 Excellent

Ginna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place... not so much hotels.com

The place was amazing but Hotels.com messed up my reservation and I wasn't able to stay there. We arrived late as our flight was delayed and the guy at the front was wonderful and very helpful, but our booking was not there and we had to find another place to stay.
Stayed 7 nights in Apr 2025

2/10 Terrible

ahmad

Stayed 2 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divino

El personal muy amable y simpaticos. Excelentes personas. Hermoso lugar, paradisiaco e inmejorable ubicacion. Lástima el primer dia que llegamos, habiendo contratado habitacion de lujo, con una excusa, se nos trasladó a otro riad a 50 mts de muuuuyyy inferior calidad, escalera de 3 pisos, pidiendonos las disculpas y compensandonos con la cena y el no cobro de impuestos de esa noche. Ese otro riad, no había TV y tampoco internet. Muy deteriorado y con humedad y colchon viejo e incomodo.
Stayed 3 nights in Apr 2025

8/10 Good

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riad is in a very convenient location and walkable to everywhere. The staffs are nice and friendly. The breakfast was good. WiFi worked well. However the hot water is not enough for two people to take shower. You have to wait at least half hour.
Stayed 1 night in Dec 2024

10/10 Excellent

Osama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

ALEX

Disliked: Property conditions & facilities, room comfort

Réclamation

Notre expérience est très décevante. Nous sommes arrivés le soir à l’hôtel. Notre chambre avait été déjà louée! Le Personnel nous a affirmé que nous avions pas de réservation et qu’il ne faut surtout pas passer par Hotels.com. Nous avons alors présenté la réservation imprimée. Ils nous ont dirigés vers un hôtel bas de gamme ou le prix était beaucoup moins élevé (-50 %) Nous y sommes restés trois nuits avant de regagner notre hôtel (Shazam palace) Cette fois, nous avons eu une chambre presque enterré, la fenêtre était petite et haute,impossible d’aérer. De plus, en parlant avec d’autres clients, nous avons pu constater que ils avaient loué la même prestation beaucoup moins cher sur d’autres plates-formes. Nous avons dû contester pour avoir une chambre avec la vue sur la montagne comme prévu. Tout ceci nous a causé énormément de préjudice, et nous souhaitons un remboursement ou un geste commercial de votre part.
Stayed 7 nights in Apr 2025

10/10 Excellent

Djamila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien être, confort et sérénité.

Stayed 5 nights in Apr 2025

8/10 Good

philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel accueillant. A notre arrivée, le logement ne correspondait pas à celui loué. Nous avons dû négocier à 2 reprises car les autres chambres proposées ne correspondaient toujours pas à la location faite. Super expérience pour le Hammam du Palais Shazam!!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

nelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palais Shazam exceptionnel

Séjour très agréable avec un personnel à l écoute très sympathique et avec le souci fe nous servir au mieux. À recommander sans aucune hésitation
Stayed 3 nights in Dec 2024

6/10 Okay

lidia

Travelled with group
Liked: Staff & service
Toda la equipo de personal es mui amable, la comida mui buena y el mejor local para escuchar buena música en Fes
Stayed 1 night in Nov 2024

8/10 Good

Adrien

Travelled with family
Liked: Staff & service

Séjour en famille à Fès

Séjour en famille à Fès. Tres beau riad caché au milieu de la médina. Accueil excellent avec le thé. Petit déjeuner copieux et varié et les repas était tres gouteux. Il manque au riad un petit raffraichissement. Notre chambre qui devait etre une chambre triple n'était qu'une double, chambre jamais aérée...dommage.
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great riad with perfect location

Great Riad. Very friendly staff, nice pool, perfect location, easy parking. Just like every riad a bit noisy and hard beds.
Stayed 3 nights in Oct 2024

8/10 Good

Fabrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and privileged directly in the Medina close to the best places but feeling really like being outside of the small streets, very quiet, amazing terrace and well decorated with the swimming pool. The staff is professional, very nice, always available and the breakfast is very good like the rest of the meals.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit coin de paradis

Fantastique, un accueil chaleureux avec thé gateaux plan de la médina et des explications. Une fontaine a eau filtré en libre service. Un petit dejeuner au bord de la piscine. Une entrée directement par le parking sécurité. Calme un vraie havre de paix on a adoré.
Stayed 2 nights in Oct 2024