Ratings based on 921 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Covington
Posted May 19, 2024
Staff is very nice and helpful. The kids enjoyed the pool the most.
Comment from Hotel Management
May 19, 2024 by dee, Hotel Management
Thanksforyour kind comments about your recent stay at Rodeway Inn Florence KY. We are so thrilled that you enjoyed your stay with us. Thank you so much for your kind words; as our staff values your feedback.
by A traveller
Posted Mar. 17, 2024 on Expedia
We did not enjoy our stay. Our room was very dirty the bathroom was extremely dirty the tub was disgusting we couldn’t even use it. I even went to housekeeping to tell her to clean and it’s like she didn’t know what I was saying. The blanket had cigarette burn holes in them. Some of the outlets didn’t work. There was only a few channels that actually worked on the tv. There was a man walking up and down our hall and laying on the steps just very weird. My kids and I were not comfortable at all we had no choice but to stay since I already paid for it. Never again
Comment from Hotel Management
Mar. 19, 2024 by dee, Hotel Management
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience whenstaying with us. We strive to make sure each guest has a memorable experience and we didn'tdo that for you. I will share your comments with our housekeeping staff so we can improve. Ihope you'll give us another chance in the future.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 10, 2024 by Ritu Kapoor, Hotel Management
I am glad to hear that you find a great value in our hotel. We strive to give greatservice and clean comfortable rooms at a great value. Thank you for sharing yourexperience. The staff loves to hear when they receive positive feedback. Wehope to see you soon at Rodeway Inn Florence KY.
by A traveller
Posted Feb. 21, 2024 on Expedia
Pulled covers back and there were roaches in our bed. My boyfriend had one crawling on him!
Comment from Hotel Management
Feb. 24, 2024 by dee, Hotel Management
My deepest apologies, I regret that your stay did not live up to our usual expectations. Restassured the issues you experienced have been addressed with my team to better prevent fromhappening to future guests.
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 12, 2024 by dee, Hotel Management
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that yourstay at the hotel was not up to par. We will share your review with our room attendant staff toensure improvements are made. We very much appreciate your business and thank you forstaying with us.
by A traveller
Good!
Posted Feb. 1, 2024 on HotelsGood enough room for a night. Comfortable and clean. Would stay again.
Comment from Hotel Management
Feb. 1, 2024 by Ritu Kapoor, Hotel Management
I am glad to hear that you find a great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. The staff loves to hear when they receive positive feedback. We hope to see you soon at Rodeway Inn Florence KY.
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Ritu Kapoor, Hotel Management
We are happy to hear that you have enjoyed your recent stay at Rodeway Inn Florence KY. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Northern KY area.
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Ritu Kapoor, Hotel Management
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.
by A traveller
Might be our last stay.
Posted Jan. 20, 2024 on HotelsBasic stay heat barely worked so my family was freezing!
People being loud all nogh5 long seemingly on their phones just stabdibg out our door even past 12am!
Comment from Hotel Management
Feb. 2, 2024 by Ritu Kapoor, Hotel Management
Thank you for taking the time to let us know how we are doing. I have shared your feedbackwith my staff and we are working to correct your concerns. Please come back and visit us whenyou are in the area and give us another chance to "WOW' you.
by A traveller
Posted Jan. 19, 2024 on Expedia
For the price point you definitely get what you pay for. It’s not the worst place I’ve ever stayed in or messiest but there were a few things I wish were different. The room was extremely drafty perhaps due to it being a storm upon a rival but the window also leaked so badly I had to place a towel in the window to make sure it didn’t go everywhere. The sink drained very slowly as did the shower but again. The price is what you get. The front desk staff were super friendly and helpful and nice however the housekeeping staff was extremely rude and demanded to see every single towel in the room before replacing the one that was stopping the leak in the window.
Comment from Hotel Management
Feb. 2, 2024 by Ritu Kapoor, Hotel Management
Thank you for taking the time to write a review of your stay. The issues you described are trulyregrettable. We sincerely apologize for any inconvenience caused to you. Rest assured we willdo everything we can to make the necessary improvements
