Ratings based on 1,306 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 31, 2024
Front staff told me I was going to on the 8th with pool view. Instead, she put us on the 3rd floor with parking lot view. Went down stairs to speak with per who checked us in and stood in line. When it was my turn she took another customer. The staff next to her was nice enough to wait on me and place us on the 8th floor. Cost $40 to park per night. Building smelt old. Carpet disjointed and shower stopped up. Shortest building in area; which has no view of beach.
Comment from Hotel Management
Mar. 31, 2024 by GM, Hotel Management
Thank you for taking the time to leave a review, Mary; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to the Hollywood Beach area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Regards, Nelvis PerezGeneral Manager
by A traveller
Posted Mar. 9, 2024
Beautiful stay!!! I would love to do a vlog on this room and my stay now that I’m new to vlogging.
Comment from Hotel Management
Mar. 10, 2024 by DT, Hotel Management
Thank you for your feedback .
by A traveller
Posted Mar. 9, 2024
Comment from Hotel Management
Mar. 10, 2024 by DT, Hotel Management
Thank you for your feedback.
by A traveller
Posted Feb. 22, 2024
Comment from Hotel Management
Feb. 23, 2024 by DT, Hotel Management
we are sorry for the inconvenience. your feedback will definitely help to improve our service. Regards,
by A traveller
Posted Feb. 4, 2024
Comment from Hotel Management
Feb. 5, 2024 by GM, Hotel Management
Ruben, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Regards, Nelvis Perez General Manager
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Feb. 4, 2024 by GM, Hotel Management
Alexey, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Regards, Nelvis Perez General Manager
by A traveller
Posted Feb. 3, 2024 on Expedia
Very inconvenient with the parking and not easy getting your luggage in or getting checked in. Also, the rooms are not clean and tiles are lifted off of the floor or missing floor tiles all together.
Comment from Hotel Management
Feb. 3, 2024 by Manager, Hotel Management
Dear Jennifer,Thank you for staying with us and for sharing your feedback. Pristine accommodations allow our guests to feel more confident about their time with us, so we certainly understand your frustrations regarding the issues you encountered in your room. Our team works hard to ensure each room is properly prepared for our guests each day, but certain inspection procedures must have been missed this time. We have addressed this with our team so we can reduce the likelihood of future mistakes. We apologize that you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We will share your comments appropriately to prevent similar concerns in the future. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Regards, Nelvis Perez General Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Three guests, two towels in room on arrival. Very loud in room AC units. Terrible smell on floor near elevators greeted us in the morning, and persisted all day.
Comment from Hotel Management
Feb. 2, 2024 by Manager, Hotel Management
Dear Ryan,Thank you for choosing our hotel for your recent stay and for sharing your experience. We believe that clean and fresh accommodations are essential for a comfortable stay, and we apologize for the oversights that occurred during the preparation of your room, particularly with the linens. We are also disappointed to learn your rest was disrupted due to the noise from the air conditioning unit. Rest assured, we will address this with our housekeeping and maintenance teams to prevent similar concerns in the future. We hope you will give us another chance to welcome you back in the near future. Regards, Nelvis Perez General Manager
by A traveller
Mixed emotions
Posted Feb. 1, 2024 on HotelsI have mixed emotions about the stay. The room was very clean and comfortable and that's ultimately what we stay for, right? My only concern was the customer service or lack of. Funny, I was there for a business retreat and I'm in the customer service business and I feel like this establishment really slacked in that area. The restaurant/bar service was awful which we used multiple times. Check in/out was fine but very lack luster. I didn't really feel welcomed, just "attended to". Bottom line... Just kind of... Meh.
Comment from Hotel Management
Feb. 1, 2024 by GM, Hotel Management
Jill, thank you for taking the time to share about your recent stay. While we're pleased to know you found your room to be clean and comfortable, we do apologize for any lack of warmth shown by our team during your recent conference visit. Our goal is to provide friendly, personal service for each and every guest and we sincerely regret hearing we'd come up short. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way.Regards, Nelvis Perez General Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
Like everything. The staff was awsome at the reception. The pool area is fabulous.
Comment from Hotel Management
Feb. 1, 2024 by DT, Hotel Management
thank you for staying with us , your feedback is very important to us.Regards,
