Ratings based on 231 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
I like that it's quite the hotel staff and housekeeping is to them self very clean the rooms are big and spacious the only thing I had was that they didn't have coffee all day but 7/11 is down the street so it's worked out
Comment from Hotel Management
Feb. 3, 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Our dedicated team will appreciate your wonderful compliments. Thank you again for the great review; we hope to be your first choice whenever you visit the city.Sincerely,Hotel Management
by A traveller
Posted Feb. 1, 2024 on Hotels
We had 6 family members in our room. They gave us no sheets for the fold out bed for my kids. They didn’t have pillows for them. The room phone wasn’t connected not even to the wall. Wasn’t provided the WiFi code. There was garbage in the pool.
Comment from Hotel Management
Feb. 2, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. Also, we regret the disappointment and inconvenience caused by the various issues in the room and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an isolated incident, we invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management
by A traveller
Posted Feb. 1, 2024 on Expedia
Smelled like cigarettes and marijuana though I was in a nonsmoking section. There’s a lot of commotion and arguing going on in the hallways that’s why I gave it a one star because it was around 3am and lasted till 4am. Was so surprised the staff didn’t call the police cause seem like domestic violence and it lasted forever.
Comment from Hotel Management
Feb. 1, 2024 by Hotel Management, Hotel Management
Dear Lorraine, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Also, we will discuss with our housekeeping team to recheck the room before delivery. Smoking is never allowed on our hotel premises. We would appreciate sharing the review so it can be addressed. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
by A traveller
Posted Jan. 30, 2024 on Expedia
Good coffee!!
by A traveller
Posted Jan. 28, 2024 on Hotels
by A traveller
Posted Jan. 27, 2024 on Expedia
Staff was wonderful around the property pretty our room was clean
Comment from Hotel Management
Jan. 28, 2024 by Hotel Management, Hotel Management
Dear Barbara, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
by A traveller
YIKES! Location was not as nice as I expected.
Posted Jan. 24, 2024 on HotelsFirst impression when I drove up, I noticed a women sitting on the front curb of the hotel. This gave me an immediate insecure feeling that the hotel was not a safe place. When I entered the hotel, the hotel receptionist was very nice and promptly assigned me a room on the second floor. She advised that the breakfast would be grab and go. The hotel itself clean. Once I entered my room, the room was also clean and neat, but later I discovered that the bathroom sink water would barely run and there was algae moss on one of the windows. Upon exiting the next morning, no one was at the desk. Only a big video screen showing everyone on live camera in the lobby. I was very disappointed that there was no grab and go breakfast. There was nothing there but coffee and one chocolate muffin and snack bars. All of the other supposed supplies were empty. Not even coffee sweetener. NOTHING WAS THERE TO EAT. The people coming in and out appeared to look as though they this hotel was nothing but an undercover homeless shelter. I have nothing against hotel chains that sublet rooms to less fortunate people stay, but for the price I paid, I was not expecting this kind of place. et the service of what I would expect at this rate. At the This room should not have been no more than $75.00 a night before tax. I won't be staying there again. Again, the staff was nice but again, no one was on the desk in the morning and nothing to eat. There is no breakfast if you are looking for it.
Comment from Hotel Management
Jan. 25, 2024 by Hotel Management, Hotel Management
Dear Michael, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. We hope to regain your trust upon your next visit with an improved experience.Sincerely,Hotel Management
by A traveller
Horrible!!!
Posted Jan. 21, 2024 on HotelsMost horrible place I have ever stayed in. Had made reservation from January 17 check-out January 20. Left place on Friday, January 19. Place was dirty. Garbage outside (bags of food). All the entrances throughout the hotel did not lock --- locks broken. IN ROOM: Floors were dirty/sticky. Three fire sprinklers in room wrapped in plastic. Ground-fault electrical outlets broken. Paint peeling in shower and shower floor was unbalanced twisting feet while standing. Moldy windows. Breakfast area was not pleasant.
Comment from Hotel Management
Jan. 22, 2024 by Hotel Management, Hotel Management
Dear Esperanza, Thank you for taking the time to post a review. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely, Hotel Management
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller
Extended Stay America Premier Suites Ft Lauderdale
Posted Jan. 15, 2024 on HotelsLast minute booking caused price to get jacked up. Shower and bathroom in disrepair, tub dirty and worn, flooring coming up. Sofa cushion worn through. No breakfast or coffee available in the morning, I overheard another tenant ask the desk clerk about it, they said there wasn't going to be any.
Comment from Hotel Management
Jan. 17, 2024 by Hotel Management, Hotel Management
Dear Jeff, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
