Large Pompano Home w/Pool 1 Block to Private Beach Reviews

Hi Cherinna, we always appreciate honest and constructive feedback, but after talking with the homeowner, we'd like to clarify the following:- We have ant traps beneath the refrigerator and dishwasher, discreetly placed and not easily accessible, as a precaution due to the prevalence of ants in Florida. We also maintain monthly pest control visits to ensure the home remains protected from these issues.- We've investigated your comment about the pool heat and confirmed that the heater functioned properly throughout your stay, ensuring the pool remained heated to a comfortable temperature.- We've addressed your cleanliness concerns with our local management team. They found that the towels were in good condition, the sheets were clean, and the home was dust-free. Upon your arrival, we checked in with you, and you shared your satisfaction with the home. We didn't receive any further communication from you during your stay to address any concerns. - We followed up with Val, who shared that she never approved more than 10 guests. Our property's maximum occupancy, as per Pompano Beach density laws, is stated in the listing and pre-stay information for guests' awareness both before and after booking.- Val clarified that she never endorsed smoking or vaping whatsoever. This aligns with our house rules, which our team strictly adheres to for all reservations. After your checkout, the property had a smoke odor, which has now been fully aired out.- Despite agreeing to our rental agreement, which prohibits parties, you hosted a large event during your stay. You brought in a party planner and shared the access code to the home enabling the addition of tables, chairs, and decorations. The house rules are stated in the rental agreement, listing, and pre-stay communication. These rules are in place for the safety of all guests, to follow local laws, and to maintain peace with our neighbors. - Our team politely reiterated our house rules when they became aware of the issues and confirmed with certainty that no racist or derogatory remarks were made.- The home was left in unsatisfactory conditions after your checkout, which required us to hire an outside company to remove all of the trash left behind. While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own.We work hard to provide an outstanding guest experience, and we look forward to hosting many satisfied guests.

Hi Tony, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:- Thank you for choosing to stay in our Pompano Beach, Florida home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.- Regarding the beach access, we want to clarify that the beach itself is private and that the entrance is only a few blocks away from the house.- We apologize for any inconvenience during your stay. Regarding the sliding door, our maintenance team promptly addresses issues identified in post-check-out walk-throughs, and all doors have locks for guest security. Concerning the toilets, sink handle, and non-functional TV, our team checks amenities before check-in, and if issues arise during your stay, we apologize and aim to resolve them promptly for a better guest experience.- We regret not hearing from you about the water heater issue. Guests are encouraged to contact us for prompt assistance during their stay, but unfortunately, we didn't receive any communication from you. We would have been happy to address your concerns promptly.Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.

Hi J. Richard, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review: -We strive to make our house as comfortable as possible for our guests, we're sorry if you had a hard time staying cool in the home during your stay. We have central air conditioning throughout the home and there are fans to move the air around in some of the rooms. Nonetheless, you let us know about the concern with the a/c and took action immediately. We had a technician at the property as soon as we were able, while you were in residence. We've addressed your concerns so that you would receive the exceptional service we strive to provide -The air conditioner does work well and was able to keep the condo cooled to our guest's liking, however, there are signs throughout the home that the a/c cannot go below a certain temperature, otherwise, it will malfunction and shut down. -Unfortunately, the pool heater was out due to a power surge beyond our control, but we're sorry to hear this impacted your stay. We hope the generous measures taken to make things right helped make up for some of the inconvenience -We use a cleaning service to have the home professionally cleaned before each guest's arrival. We checked the home for any mold or mildew issues and found no evidence -All the concerns with the home have been addressed. and is working properly, so we can ensure our high standards are being met and exceeded -We feel we provided you with great hospitality and were very responsive to your requests and questions We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!