Ratings based on 855 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Bedford
Posted Feb. 27, 2024 on Expedia
Refused service
Comment from Hotel Management
Feb. 29, 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the experience you had, and we regret any inconvenience caused by the refusal of service. This is not in line with our standards, and we take such matters seriously. Please be assured that we will investigate this issue and take appropriate action to ensure it does not happen again. We value your feedback, and we hope you will consider giving us another chance to provide you with the service you deserve.Sincerely,Hotel Manager
by A traveller
Posted Feb. 25, 2024
Smells like stale smoke in all the rooms. Walls are extremely thin so you hear everything other rooms are doing. Most amenities like fitness room seem to have been closed for a while.
Comment from Hotel Management
Feb. 25, 2024 by Hotel Manager, Hotel Management
Hello Gary,I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Feb. 24, 2024 by Hotel Manager, Hotel Management
Hello Chris,Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.
by A traveller from Katy
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Hotel Manager, Hotel Management
Dear Regina,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.
by A traveller
Posted Feb. 6, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Hotel Manager, Hotel Management
Dear Rodney,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand the specific issues you encountered to address them and improve our services. If you're willing to share more details about your stay, please feel free to reach out. We appreciate your input and hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager
by A traveller
Posted Jan. 28, 2024 on Expedia
Good
Comment from Hotel Management
Jan. 28, 2024 by Hotel Manager, Hotel Management
Dear Daniel,Thank you for providing a perfect score of 5 out of 5 on Expedia! We're pleased to hear that your experience was good. If there are any specific aspects you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to hosting you again.Sincerely,Hotel Manager
by A traveller
Posted Jan. 23, 2024 on Expedia
People let their dogs bark for hours. Smells like straight pee and cigarettes…. Found a dirty used towel towel in my room when I checked in.
Comment from Hotel Management
Jan. 23, 2024 by Hotel Manager, Hotel Management
Dear Guest,We appreciate your feedback and apologize for the inconveniences you encountered. We're sorry for the disturbance caused by barking dogs and the unpleasant odor. Your comments about the dirty towel are concerning, and we will address this issue immediately. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
Exceptional service, comfortable accommodations, and convenient location.
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our exceptional service, comfortable accommodations, and convenient location. Providing a great experience for our guests is our top priority, and we are glad we could meet your expectations. If you have any suggestions for improvement or specific preferences for your future stays, please feel free to share. We look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Manager
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We're disappointed to learn that your stay did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience you may have encountered. If there are specific details or concerns you would like us to address, please provide more information. We value your input and will use it to improve our services. We hope to have another chance to provide you with a more positive experience in the future.Sincerely,Hotel Manager
by A traveller from BATON ROUGE
Posted Jan. 17, 2024 on Expedia
Check-in process was fast.
Lotta shady people hanging in and around the property. Although I chose a non-smoking room, I smelt tobacco and mariijuana smoke ALL throughout my stay both in the hallways and in my room, which was really uncomfortable Bathroom and floors were clean. Apart from the occasional shouts it was okay.
Comment from Hotel Management
Jan. 17, 2024 by Hotel Manager, Hotel Management
Hello Derek,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.
