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Pestana Casino Park Ocean and SPA Hotel

5.0 star property
5-star hotel with a spa, connected to the convention center

Choose dates to view prices

Photo gallery for Pestana Casino Park Ocean and SPA Hotel

Rooftop terrace
View from property
Garden
Lobby
3 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
Rua Imperatriz D. Amélia, Funchal, 9004-513
  • Place, CR7 Museum
    ‪5 min walk‬
  • Place, Madeira Casino
    ‪5 min walk‬
  • Place, Funchal Marina
    ‪9 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪19 min drive‬

Room options

View all photos for Classic Double or Twin Room, Mountain View

Minibar, in-room safe, blackout drapes, soundproofing

Classic Double or Twin Room, Mountain View

8.8 out of 10
Excellent
(16 reviews)
  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Garden View

Minibar, in-room safe, blackout drapes, soundproofing

Double or Twin Room, Garden View

8.4 out of 10
Very good
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Partial Sea View (Side Sea View)

Double or Twin Room, Partial Sea View (Side Sea View)

Double or Twin Room, Partial Sea View (Side Sea View)

7.8 out of 10
Good
(18 reviews)
  • 28 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Double or Twin Room, Garden View (Extra Bed)

Minibar, in-room safe, blackout drapes, soundproofing

Double or Twin Room, Garden View (Extra Bed)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Funchal

Central Funchal getaway .With a stay at this Funchal hotel, you'll be steps from Madeira Casino and within a 10-minute walk of Santa Catarina Park. Avenida do Mar and CR7 Museum are also within half a mile (1 km).

What's nearby

  • CR7 Museum - 5 min walk - 0.5 km
  • Madeira Casino - 5 min walk - 0.5 km
  • Funchal Marina - 9 min walk - 0.8 km
  • Funchal Municipal Garden - 9 min walk - 0.8 km
  • Town Square - 14 min walk - 1.2 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Sete Mares - ‬9 min walk
  • ‪Carvão - ‬9 min walk
  • ‪A Confeitaria - ‬2 min walk
  • ‪Galaxia Sky Bar - ‬3 min walk
  • ‪Casa Velha - ‬1 min walk

About this property

Pestana Casino Park Ocean and SPA Hotel

5-star hotel with a spa, connected to the convention center
Pestana Casino Park Ocean and SPA Hotel offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, an outdoor pool, and an indoor pool are also featured at the luxury Pestana Casino Park Ocean and SPA Hotel. Parking is available for a fee.

This 5-star Funchal hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Meeting rooms
  • Casino
  • Nightclub
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Pestana Casino Park Ocean and SPA Hotel offers 379 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

The onsite spa has massage/treatment rooms. Services include massages and body treatments. The spa is equipped with a hot tub and Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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CA $234 total
includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (EUR 15 per day)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 200 slot machines
  • 6 gaming tables
  • Arcade/game room
  • Casino
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and cash. The property is professionally cleaned.

Property Registration Number 3976

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casino Park Pestana
Hotel Pestana Casino
Hotel Pestana Casino Park
Pestana Casino
Pestana Casino Park
Pestana Casino Park Funchal
Pestana Casino Park Hotel & Casino
Pestana Casino Park Hotel & Casino Funchal
Pestana Park Casino
Pestana Park Casino Hotel
Pestana Casino Park Hotel Casino Funchal
Pestana Casino Park Hotel Casino
Pestana Casino Park Casino Funchal
Pestana Casino Park Casino
Pestana Hotel Park
Pestana Casino Park Ocean Spa
Pestana Casino Park Hotel Casino
Pestana Casino Park Ocean and SPA Hotel Hotel
Pestana Casino Park Ocean and SPA Hotel Funchal
Pestana Casino Park Ocean and SPA Hotel Hotel Funchal

Reviews

Pestana Casino Park Ocean and SPA Hotel Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 462 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

10/10 Excellent

Daile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Rania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Adrien

Stayed 7 nights in Jul 2025

2/10 Terrible

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only location nice, otherwise to start from staff they dont have any customer service here is the incident i asked for extend the checkout till 1.30 pm only o e hour and half the response from front desk exactly she said, no you have to checkout at 12 room already given to another guest, this is totally not acceptable behaviour. Very limited breakfast, with no taste, and extremely old hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Ettore

Stayed 4 nights in Aug 2025

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 4 nights in Jul 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central
Stayed 4 nights in Jun 2025

8/10 Good

Alejandro

Stayed 5 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 5 nights in Jun 2025

6/10 Okay

Elliot

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/a
Stayed 7 nights in May 2025

6/10 Okay

Claudio Jorge Aguiar

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.
Stayed 7 nights in Apr 2025

10/10 Excellent

Harshad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2025

10/10 Excellent

Dequan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

mordechay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

A good location

Great location but a little tired in places, particularly the room. The room smelt musty upon first entry, my wife said it smelt of smoke. Bath plug was missing and there was hair on our floor and in our bathroom which was definitely not ours. I think housecleaning can do with an upgrade. Also towels were not always replaced. On the service side, staff were polite but not always helpful. As it was our first time, we asked for directions only to be given a map and told to look on that. Bar prices were a bit expensive. €6.50 for a lager an lime, €4 down the road. Buffet breakfast was ok. Had much better elsewhere. But overall it was good and the location was very good. We particularly like the Prince Albert pub 3 mins walk away.
Stayed 4 nights in Jan 2025

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly throughout our stay . The room was probably in need of an update but cannot fault the cleanliness . It has a lovely bar area inside and out and both the outdoor pools were clean and tidy . The indoor spa and pool were an added bonus . We were B&B and the breakfast was more than acceptable. We did eat in the restaurant on one of the evenings and found the food lacking in choice but this would be my only negative. The hotel is a 20min walk into the town centre and very handy for bus stops/taxis and lots of restaurants in walking distance . We found it an excellent base to explore Funchal from .
Stayed 5 nights in Jan 2025

4/10 Poor

Philip

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful pool with a great view. Unfortunately that's where it ends. We stayed in this hotel twice, once before the cruise and once after. If my second booking was refundable then I wouldn't have gone back. Staff at the front desk are completely incompetent and not properly trained. The gym equipment has not been serviced in years. I complained about this on the first visit hoping that at least one of the cardio machines would work a week later, but nothing was done about it. What makes is worse is the staff seems annoyed when you bring this up. Loved Madeira but won't go back to this hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Antonio, Miami

Travelled with group
Liked: Staff & service
Disliked: Amenities
Location! - the Casino Park is without a doubt the best located hotel in Funchal - you get out and walk to all major sights. That comes with a curse - NOISE, LOUD INCESSANT NOISE ALL NIGHT LONG - which is not their fault but rather the municipality of Funchal, that somehow believes that absolutely insultingly and preposterously loud concerts of horrendously mediocre bands and music is what tourists that stay in 5 star hotels want.... in any case, the Casino Park - which 40 years ago was the Grand Dame of Funchal is clearly dated, not a 5 star hotel, at best a 4 star - needs renovations/dire improvements in a few areas: there are no coffee/ tea machines in the room, the breakfast buffett is a disgraceful display of bad, processed, garbage food, they have four coffee machines for 200 people: it takes 15-20 minutes in a line to get a cup of coffee for breakfast. There are 3 very small elevators for the entire hotel - so in a busy period, it is impossible to get one, prepare to go up and down 5 or 6 flights of stairs - which is not that bad after you ate that horrendous breakfast food... now let me mention some great things - the staff is awesome, truly concerned about the clients well being - the problem is that Grupo Pestana, who has bought all the largest hotels in Madeira, is not up to international standards, they are a cost cutting, accounting driven corporation from stingy owners who will replace 20 humans with one bad coffee machine in a heartbeat. SHAME ON PESTANA
Stayed 4 nights in Dec 2024

8/10 Good

ROMANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Ian Michael, Wellingborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
6th visit to Madeira, 4th stay in the hotel. The rooms are comfortable and all have a balcony. Breakfast is outstanding and the evening bar is quite peaceful and fairly priced. Excellent
Stayed 7 nights in Nov 2024

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel and grounds are beautiful. The hotel is ocean front and close to everything you could need. Our room and the hotel were kept very clean. The main issue I had throughout my stay was with the staff at the front desk. Every time we needed to go to the front desk, including at check in, we were treated rudely. (*Except for one tall young man with dark hair, he was the exception. Always pleasant and happy to help) You felt as though you were annoying them and information, particularly regarding parking, was inconsistent and at times misleading. I have never been treated so poorly by hotel staff before. I would never stay there again.
Stayed 6 nights in Nov 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and design
Stayed 5 nights in Nov 2024

8/10 Good

Oksana, Brooklyn

Stayed 3 nights in Oct 2024

8/10 Good

Marguili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need room renovation. Mold in shower
Stayed 1 night in Nov 2024