Book luxury hotels in Gatlinburg, TN

"Yes "

"Pool area smelt strong of mildew to the point we didnt use it and that was one of the reasons we stayed here hotel is showing age and could use updating beds were comfortable and eveything was clean enough for me the mildew smell was the worst"

"Indoor pool was not heated and was very cold. Was told only 1 car per room. The sold out and allowed multiple cars per room also had sign that said no trailers and there were several in parking lot. Union check in was told they have a very strict parking policy and would tow if not followed. There was no parking Saturday night tried calling front could not get an answer tried at least 4 times. Parked along edge that had steep embankment beside it and 2 other cars . Walked to front desk and was told I needed to move to overflow lot up road. Asked why there was not room to park and why I should have to walk in the dark back to hotel. Was told by clerk they were sold out and multiple rooms had 2-3 cars per room. Asked if it was one car per room why were the extra cars per room permitted to park. He said they could park where they want. Explain where I was parked and he said I needed to move or be towed. Went to over flow and there was no parking. It was gravel lot and no definite parking spots. Cars and trucks just randomly parked and no room between any of them for a large SUV. Went back to room called the front desk and told them there was no room in the overflow I was parked on the edge next to embankment. There were non handicapped cars in handicapped spots. Cars parked blocking side walks on side walks. It was a disaster. Front desk clerk was very rude and offered no assistance. "

"Great location. There was pets on site "

"Room was not touched while we were there. Had to put trash in other bags. Our floor was not clean. The door to the balcony had gaps around it which is a fire hazard. There is not a closet in the room, just hooks on a wall. Never saw staff cleaning anything."