Ratings based on 17 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Horrible experience
Posted Jan. 21, 2024 on HomeAwayI would not recommend Vacasa homes. I am sadden by the costumer service from Tyisha who is a supervisor. My birthday weekend was ruined!!! The power was out at the home for 24 hours, which in result made us lose a day/night of vacationing. We drove 9 hours and was not informed that the power was out until AFTER checkin. We slept in our coats and very few covers that were laying around! It was freezing. We spent money on candles, One person slept in a running car all night because of a medical condition. We paid $350 in groceries that majority had to be thrown out. There was a dead mouse under the coach, the jacuzzi never got hot, and we had no Wi-Fi the entire weekend making it extremely hard to stay connected to family. After speaking with numerous of people from Vicsa homes nobody could help make the night easier but informed us of everything they were NOT going to do. Never offering other accommodations for example moving us to another home, getting us a hotel room, etc. I spoke with Kelly on Saturday who tried to help which she informed me of getting a refund of $200 of the $2,000 plus back. Kelly then told me she was going to speak with “Headquarters” to try to get more. Kelly was not in the office and Tyisha whom had horrible customer service did nothing. She informed me the board came up with that amount and they wasn’t going to offer anymore. When I asked who is the board or who is her supervisor, she said she was not giving me that information.
Comment from Hotel Management
Jan. 23, 2024 by VrboOwner, Hotel Management
Hi, Jakisha, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for the issues and the miscommunication you encountered during your stay, this is definitely not something we want our guests to experience. We truly hope we can host you for a more comfortable stay in the future, thank you.
by A traveller
Great place
Posted Dec. 14, 2023 on HomeAwayIt was just as advertised! We plan to rent again.
by A traveller
VACASA
Posted Jun. 27, 2023 on HomeAwayVACASA not easy to work with. Property was not near downtown unless you are a bird. Beautiful location.
Comment from Hotel Management
Jul. 18, 2023 by VrboOwner, Hotel Management
We are pleased that you thought that the location of our home was beautiful, but we apologize for any misunderstanding about its proximity to downtown. This home is under 2 miles from Gatlinburg downtown. Our online description notes that guests can take a short drive or a moderate walk into Gatlinburg’s exciting downtown and want you to know you could have reached out prior to booking if you have any questions. Our communications log does not indicate that you reached out to our local team or our guest experience team which is available 24/7 to assist. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.
by A traveller
Worst rental and worst customer service!
Posted Jun. 9, 2023 on HomeAwayBy farthest the worst rental property. Checked in to a property which was dirty, couldn’t even use the hot tub which we paid hot tub fee for. Paid over $2,000+ for waste of money! The property was not cleaned at all, no utensils or pots, etc. we had to call and million hours later someone answered and was told someone will come by. No date, no time, etc! However someone came by later in the evening and dropped off the pots and pans but no cleaning at all. We were charged the cleaning fee and the house was not even clean.. requested fees to be returned but no response! The worst rental property where you can’t even speak to the owners, vrbo customer service, etc! The worst!
I do not recommend vrbo and this rental property at all
Comment from Hotel Management
Jun. 24, 2023 by VrboOwner, Hotel Management
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
by A traveller
Gburg trip
Posted Apr. 3, 2023 on HomeAwayLoved everything about it
by A traveller
Too small
Posted Jan. 8, 2023 on HomeAwayBeautiful property but definitely not enough living space for the 8 of us. It would definitely be a more comfortable fit for four people. The kitchen is extremely small and half of our party had to sit at the dining room table in order to watch TV in the living room.
Very clean and well kept.
Comment from Hotel Management
Jun. 20, 2023 by VrboOwner, Hotel Management
Thank you for taking the time to review your stay with us, Jeff. We are glad to hear you enjoyed the location of our property. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.
by A traveller
Not so Grand Fir
Posted Aug. 8, 2022 on HomeAwayI have rented more than 10 different properties in Gatlinburg/ Pigeon Forge, this was probably the least enjoyable. The location was ok. Parking was adequate. The chalet was extremely small for a five bedroom. I have stayed in 2-3 bedrooms that were much larger. The rooms were very cramped and had no closets. It wasn’t a good value for the price. Walking distance to Gatlinburg is probably a stretch. It can be done, but it is not that close to downtown. Pictures are a little deceiving. Not all bad, just not what I was expecting for the price.
by A traveller
Christmas 2021
Posted Jan. 7, 2022 on HomeAwayThis is a beautiful cabin with a great layout that easily accommodates a large family. The cabin is cozy, but at the same time offers enough space that allows for privacy. We had a great experience!
by A traveller
Great Location
Posted Oct. 16, 2021 on HomeAwayThe property was very clean . Excellent location . We were able to get on the parkway within minutes . We have stayed at other locations and were stuck in traffic for a long time . We will be back .
by A traveller
Spacious, central location, lovely
Posted Aug. 19, 2021 on HomeAwayFamily and I rented this as a relaxing getaway. Listing was a perfect description and the decor was beautiful. Porches came in very handily for our rainy days, nap time, after-trail-walking breathers, as well as bear spotting! Property managers were easily accessible when contacted about a down tree on the property. Keeping this listing in our memory for future bookings!
