Ratings based on 839 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Jan. 30, 2024 on Expedia
Hotel is in a good location, it's near to the bus and tram and is a 15 minute walk from the train station. Hotel is clean, rooms are spacious and has a nice little bar.
Comment from Hotel Management
Jan. 31, 2024 by Camille Fabre, Hotel Management
Dear Guest, We are happy that you enjoyed your stay in our establishment. We thank you for this positive comment and we will pass it on to the teams. We hope to be able to welcome you again to our hotel. Best regards
by A traveller
Doesn't worth the stay
Posted Jan. 28, 2024 on HotelsUnfortunately, my experience was far from satisfactory. The staff, in particular, displayed a lack of friendliness and seemed more focused on additional charges than guest satisfaction.
One notable incident involved being charged an exorbitant fee of 20 Francs to borrow an adapter for my computer. To add insult to injury, I later discovered the same adapter available for purchase at a mere 7 Francs. This kind of pricing policy left me feeling taken advantage of.
Moreover, the room I was allocated had a surprising and unhygienic surprise inside the safe—an opened and used bottle of nut oil. Not only was this unsightly, but it also resulted in me getting my hands dirty as I had to remove the item myself.
The breakfast experience didn't fare any better. The staff doubted my inclusion of breakfast and insisted on proof, forcing me to seek assistance from the receptionist to verify my entitlement. Such skepticism from the breakfast staff only added to the overall unpleasantness of my stay.
Regrettably, my time at NH Hotel was marred by these incidents, making it highly unlikely that I would choose to stay there again in the future. I hope this feedback prompts improvements for the benefit of future guests.
Comment from Hotel Management
Feb. 7, 2024 by hf, Hotel Management
Dear Guest,First of all I would like to apologize for the inconvenience you have experienced in our hotel, and to express our deepest regret about it.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest's satisfaction and to provide an extraordinary service. This comment will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcoming you back soon.Yours sincerely.Herve Frere Hotel Director
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Camille Fabre, Front Office Manager , Hotel Management
Dear Guest, We are delighted that you enjoyed your stay at our establishment.We thank you for this positive comment.We hope to be able to welcome you again to our hotel.Best regards
by A traveller
Pros/Cons
Posted Jan. 9, 2024 on HotelsCons: Main entrance with steps (approx. 10) which is very difficult when you have luggage. The bathtub is very high - Fall alert. I had some problems with the TV.
PROS: Trams stop a block an a half away. The hotel has several small grocery shops and restaurant around it. Hotel personnel, the best, they came immediately to fix the TV when I called. Right next to the hotel there is an amazing restaurant "Trigal", don't miss it.
Comment from Hotel Management
Jan. 23, 2024 by Camille Fabre, Front Office Manager , Hotel Management
Dear Maria, thank you for your stay and for taking the time to describe your impressions.We take good note of your comments regarding our service and will make the necessary corrections. We hope to have the pleasure of welcoming you soon to prove that we can be a better host and remain at your disposal. Best regards
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
by A traveller
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Camille Fabre, Front Office Manager , Hotel Management
Dear Guest, We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.
by A traveller
Posted Dec. 19, 2023 on Hotels
Comment from Hotel Management
Dec. 29, 2023 by hf, Hotel Management
Dear Client,First, let me show you my sincere gratitude for taking the time in sending us your review, and for the trust you have placed in our hotel, by choosing it for your stay at NH Geneva Airport Hotel.I really appreciate the good comments that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers.I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.Hoping to welcome you for your next stay with us so that I can meet you personally.Receive my best regards.Herve Frere
by A traveller
Posted Dec. 8, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by hf, Hotel Management
Dear Customer,We thank you for your stay and for taking the time to describe your impressions.We are happy to have met your expectations and will be sure to pass on your positive comments to all our staff.We look forward to welcoming you soon and remain at your service.Regards,Herve FrereHotel Director
