Ratings based on 897 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 25, 2024
The room was horrible. Smelled like smoke and there was rust in the bathtub and shower head. The screen on the window is broken as if someone can easily break in and the curtains didn’t work properly. I had to use a hair tie to keep the curtains closed so I don’t have peepers watching while we try to sleep. I asked for an iron and a hair dryer. Neither were available as well as any cookware despite the fact that there is a kitchenette. I’ve stayed at other Extended Stays and never has any of these issues which is the reason why I booked it in the first place.
Comment from Hotel Management
Apr. 26, 2024 by Hotel Management, Hotel Management
Dear Jennifer, We genuinely apologize for the disappointment you encountered during your recent stay. Your comfort and safety are of utmost importance to us, and we regret any inconvenience caused by the issues in your room. Please be assured that our team is actively addressing the concerns you raised. Furthermore, we understand the significance of providing essential amenities such as irons, hair dryers, and cookware, which are available at our front desk upon request and align with our brand standards for extended stays. We will ensure better communication and availability in the future and apologize if it was lacking on this occasion. Your feedback is invaluable as we continuously strive to improve our services. We sincerely hope for the opportunity to regain your trust and provide you with a more enjoyable experience during your next visit.Sincerely,Hotel Management
by A traveller from Gaithersburg
Posted Mar. 8, 2024 on Expedia
No trash cans in room or bathroom weird
Comment from Hotel Management
Mar. 9, 2024 by Hotel Management, Hotel Management
Dear Robin, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused the absence of a trash can in the room. Your comments are highly valued, and we are committed to promptly addressing this oversight to enhance our guest experience. We appreciate your understanding and hope the remainder of your stay is enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A traveller
Very average
Posted Mar. 4, 2024 on HotelsI booked this hotel because I though I would need pet friendly. The bed was clean and made may be the one positive. The rest was average at best. I did not see any coffee out, and the office was locked when we were leaving. I couldn't even ask if they had it out somewhere.
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management, Hotel Management
Dear John, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting all of your expectations. We take our guests' feedback seriously and want to let you know that our front desk is available around the clock for future visits to help make your stay as comfortable as possible. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
by A traveller
Posted Mar. 3, 2024 on Expedia
30-40 minutes before check out time, room key and WiFi stop working, can not extend stay from the front desk, takes atleast 20 minutes for someone to come to the front desk, no one answers the site phone number or the room phone calls, takes 2 weeks to get an free exchange of towels, and that’s just a few things
Comment from Hotel Management
Mar. 4, 2024 by Hotel Management, Hotel Management
Dear James, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Feb. 21, 2024 on Expedia
by A traveller
Posted Feb. 12, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
Nice and quiet
by A traveller
Posted Feb. 10, 2024 on Hotels
by A traveller
Posted Feb. 8, 2024 on Hotels
Room was very cold the heat did not work, shower was filthy it had boot prints in it.. there was a crack in the door so cold air was coming in.. cabinets were falling down,also the tv kept shutting off.
Comment from Hotel Management
Feb. 9, 2024 by Hotel Management, Hotel Management
Dear Aliesha, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
