Ratings based on 740 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Hotel Management, Hotel Management
Dear Anthony,Many thanks for taking the time to leave a wonderful review of your recent stay with us at DoubleTree Glasgow Westerwood. We truly appreciate your feedback, and although we haven't quite hit the perfect 10, we can't wait for you to return, so we can aim to give you an even better experience on your next visit.
by A traveller
Posted Jan. 23, 2024 on Hotels
Fine, comfortable
Comment from Hotel Management
Jan. 23, 2024 by Hotel Management, Hotel Management
Dear Paul,We are very grateful for the lovely review of your stay with us at Westerwood. It is always our aim to ensure our guests are comfortable and well looked after, and it appears we have succeeded.Here at Westerwood it always our goal to reach the perfect 10/10 rating. We can't wait to have you visit again, so if there is anything we can add to your experience to give you that perfect stay, please reach out to the team here and let us know.Once again, many thanks for your review.
by A traveller
Anniversary weekend
Posted Jan. 14, 2024 on HotelsGreat 2nite stay , service a bit slow on first nite but tbf there was a large group staying at the same time as our visit. Weekend was everything we wanted it to be
Comment from Hotel Management
Jan. 19, 2024 by Hotel Management, Hotel Management
Dear George,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a great stay with us at Doubletree Westerwood and that the weekend met all of your expectations.We apologise for any inconvenience you may have experienced with the service being a bit slow on the first night. We understand that there was a large group staying at the same time, and we appreciate your understanding and patience. We always strive to provide prompt and efficient service to all of our guests.We are glad that, overall, your stay was enjoyable and that we were able to meet your needs. Your kind words mean a lot to our team, as we work hard to ensure that each guest has a memorable and pleasant stay.Thank you once again for choosing Doubletree Westerwood. We hope to have the pleasure of serving you again in the future.
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Connie, Hotel Management
Thank you for a fantastic rating! we are thrilled to hear that you enjoyed your stay and we look forward to welcoming you back again in future.
by A traveller
Westerwood visit
Posted Jan. 2, 2024 on HotelsVisited Westerwood with my wife, 2 teenage kids and dog, we have visited before at a similar time of year. Welcome at reception was pleasant and room was excellent, good size and clean and tidy. We were informed that there was no pool and spa open on day of arrival although this was 1st Jan and is explainable it would have been nice to know when booking. Helpful friendly staff member covering in lounge bar area. Dinner was not up to standard previously enjoyed at hotel, quality poor and took a long time to get food. Visited pool which was open on 2nd day and steam room not working. Might just have been time of year or lack or staff but definitely not as good as previous visits.
Comment from Hotel Management
Jan. 13, 2024 by Connie, Hotel Management
Thank you kindly for taking the time to leave a review! We are delighted to hear that you enjoyed your stay although please accept my most sincere apologies that you were not informed of hotel facility opening hours and that you were let down by your dining experience; it is never our intention to disappoint guests in an way and I extend my apologies that this was the case for you. All of your feedback is greatly appreciated and will be taken on board. We do hope to welcome you back to the hotel again n future.
by A traveller
Posted Dec. 22, 2023 on Expedia
Good property and environment. More attention to cleaning of the room
Comment from Hotel Management
Dec. 24, 2023 by Connie, Hotel Management
Thank you so much for taking the time to leave a review! We are delighted to hear that you enjoyed your stay and we really appreciated your feedback, particularly in relation to cleanliness, we will take this on board. We hope to welcome you back again in future.
by A traveller
Friendly/Helpful Staff
Posted Dec. 11, 2023 on HotelsComment from Hotel Management
Dec. 12, 2023 by Dean McDonnell - Operations Manager, Hotel Management
Dear James,Thank you for your review and comments on our team, I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Dec. 12, 2023 by Dean McDonnell - Operations Manager, Hotel Management
Dear Wing Ka,Thank you for your review. I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager
by A traveller
Fantastic offer via tesco and Hotel.com
Posted Dec. 10, 2023 on HotelsSo delighted with our stay and especially delighted that we got such a fantastic deal with Hotel.com and using our tesco clubcard points. The bed was so comfortable and complete blackout curtains meant we had an amazing sleep. The food was fantastic. Will definitely be back.
Comment from Hotel Management
Dec. 12, 2023 by Dean McDonnell - Operations Manager, Hotel Management
Dear Fraser,Thank you for your fantastic review, I am delighted to read you enjoyed your stay with us and hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager
by A traveller
Posted Dec. 1, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by Dean McDonnell - Operations Manager, Hotel Management
Dear Richard,Thank you for your review - I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager
