Ratings based on 714 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 15, 2024 on Expedia
Too far from dining areas. Carpet was old and smell.
Comment from Hotel Management
Mar. 20, 2024 by Luis Novo, Hotel Management
Estimado Rubén,Lamentamos mucho escuchar que tu experiencia en el Hotel Leonardo Granada no cumplió con tus expectativas. Apreciamos tus comentarios sobre la ubicación del hotel y el estado de la moqueta del pasillo.Es importante destacar que estamos ubicados en una zona cercana a numerosos restaurantes y al centro de la ciudad, y la catedral está a solo 10 minutos a pie. Lamentamos si no pudimos comunicar esto de manera efectiva durante tu estancia.En cuanto al estado de la moqueta, estamos trabajando activamente en cambiarla. A pesar de estar limpia, entendemos que su apariencia puede no ser la más deseable debido al desgaste. Tu opinión es muy valiosa para nosotros y nos ayuda a identificar áreas de mejora.Esperamos que, a pesar de estos inconvenientes, hayas podido disfrutar de tu estancia en Granada. Valoramos tus comentarios y estamos comprometidos en brindar una experiencia más satisfactoria en el futuro.Atentamente,
by A traveller
Posted Oct. 22, 2023 on Hotels
Hotel needs maintenance
Comment from Hotel Management
Oct. 23, 2023 by Luis Novo, Hotel Management
Dear Jorge,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your honest assessment.We're sorry to hear that you found our hotel in need of maintenance. Please know that we are continuously working to improve and upgrade our facilities to provide a more comfortable and enjoyable experience for our guests. Your feedback is valuable in helping us identify areas that require attention.If you have any specific suggestions or details about areas that need improvement, please don't hesitate to share them with us. We take all comments seriously and use them to enhance our services.We hope to have the opportunity to welcome you back in the future and offer you a more satisfying stay. Your satisfaction is our priority.Thank you for choosing to stay with us, and we look forward to serving you better in your next visit.
by A traveller
Posted Sep. 21, 2023 on Expedia
Comment from Hotel Management
Oct. 3, 2023 by luis novo, Hotel Management
Estimada Nadia,Agradecemos su valoración y comentarios sobre su estancia en nuestro hotel. Su opinión es importante para nosotros, ya que nos ayuda a mejorar nuestros servicios y la experiencia de nuestros huéspedes.Si tiene alguna sugerencia o comentario adicional que le gustaría compartir, no dude en hacérnoslo saber. Estamos aquí para atender sus necesidades y garantizar que tenga una estancia agradable en futuras visitas.Esperamos tener el placer de recibirle nuevamente en nuestro hotel en el futuro. Siempre estaremos a su disposición para brindarle el mejor servicio posible.Atentamente,
by A traveller
Posted Sep. 13, 2023 on Hotels
Comment from Hotel Management
Sep. 18, 2023 by HOTEL LEONARDO GRANADA, Hotel Management
Agradecemos sinceramente su valoración y sus comentarios sobre su estancia en nuestro hotel. Su opinión es invaluable para nosotros, ya que nos ayuda a mantener y mejorar nuestros estándares de servicio.Esperamos que haya tenido una experiencia satisfactoria y que considere alojarse con nosotros nuevamente en el futuro. Estaremos encantados de darle la bienvenida nuevamente y de servirle en su próxima visita.Gracias por su elección y por compartir sus impresiones.Atentamente,
by A traveller
Terrible!
Posted Mar. 10, 2020 on HotelsThe hotel is old, run down, not very clean and definitely NOT 4*. Big disappointment. There are many choices in Granada and I trusted the pictures and the rating in The site, but the real thing was terrible.
Never again
Comment from Hotel Management
Nov. 13, 2023 by Luis Novo, Hotel Management
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios: Sentimos los problemas que nos detalla, trabajamos en arreglaros y mejorar su experiencia.
by A traveller
Definitely not a four star
Posted Feb. 28, 2020 on HotelsWifi was horrible, you need to reconnect every 5 minutes! Bed was rock hard and only sheets on it. Blanket in the cupboard was not very appealing, probably never been washed. Staff at reception give a bored service. Positive note, location was good. And it was quiet. Breakfast was decent. It’s rated a four star, maybe 20 years ago? No way is it that now!
Comment from Hotel Management
Nov. 13, 2023 by Luis Novo, Hotel Management
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios. Sentimos los problemas detectados en los que trabajamos para mejorar su experiencia.
by A traveller
Reliable choice, that grows on you
Posted Feb. 27, 2020 on HotelsThe place grows on you. On arrival the look of the old brick building was a let down. The old rugs in the hallway of our floor and the old furniture had us puzzled as we read many great reviews. Butvad the days passed we really enjoyed the place. The room and bathroom are a decent and comfortable size. The bed was comfy, the pillows thin, but long, so I folded it over and slept great. We loved the view and returned each night to watch the amazing sunset from our 14th floor room (all rooms start at the 11th and run to 15). We liked that the big windows opened up for fresh air, we liked that it was quiet yet reasonably close to walk everywhere. We left town on a bus to Malaga and to get to the bus depot we caught the tram that's just a block away and stops right outside the bus station. So all in all it was a solid choice and we'd recommend.
Comment from Hotel Management
Nov. 13, 2023 by Luis Novo, Hotel Management
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios
by A traveller
Posted Jan. 24, 2020 on Expedia
Comment from Hotel Management
Jan. 30, 2020 by A. Cantos., Hotel Management
Muchas gracias
by A traveller from roquetas de mar
Posted Jan. 15, 2020 on Expedia
Location was great. Only a few minutes walk to the old town. Parking on site 18 euros, which was worth it. All good.
Comment from Hotel Management
Jan. 30, 2020 by A. Cantos., Hotel Management
Thank you
We hope to greet you again soon.
A tender greeting
by A traveller
Posted Jan. 7, 2020 on Hotels
Good location. All attractions within walking distance. Room is clean and spacious. Great value for three people. Only complaint is that the WiFi in our room is very weak.
Comment from Hotel Management
Jan. 30, 2020 by A. Cantos., Hotel Management
Thank you so much
See you again soon.
Greetings
