Ratings based on 887 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 29, 2024
Comment from Hotel Management
May 2, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A traveller from Brooklyn
Posted Apr. 29, 2024
I really enjoyed my stay. They have an excellent selection of breakfast. The room that was given to me was ADA which I did not request. Overall, this is a great place to stay.
Comment from Hotel Management
May 2, 2024 by Sophia CSR, Hotel Management
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Feb. 2, 2024 on Expedia
Clean rooms. Nice warm pool. Lots of choices for breakfast.
Comment from Hotel Management
Feb. 6, 2024 by Sophia CSR, Hotel Management
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A traveller
Posted Jan. 31, 2024 on Expedia
👍
Comment from Hotel Management
Feb. 1, 2024 by Sophia CSR, Hotel Management
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Jan. 29, 2024 on Expedia
The facility was very nice. Unfortunately you could hear everything through the walls / floor and ceiling.
Called concierge once to no answer but they were very friendly when we went down to the desk to get more towels.
The pool is nice. The breakfast was fantastic, especially for being complimentary.
As a Canadian it’s unclear if there were tolls to be paid while driving there but overall we were very satisfied with our stay.
Comment from Hotel Management
Feb. 1, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A traveller
Stayed just because
Posted Jan. 27, 2024 on HotelsWould recommend the stay there to everyone good service all the way around
Comment from Hotel Management
Jan. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A traveller
Posted Jan. 27, 2024 on Expedia
The staff threw the room key card at us during check-ins for no particular reason.
Comment from Hotel Management
Jan. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
by A traveller
Posted Jan. 22, 2024 on Expedia
Perfect place to stay close to Niagara Falls and have pool and fitness center, great staff and the room was clean and really good
Comment from Hotel Management
Jan. 24, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A traveller
Posted Jan. 21, 2024 on Hotels
Staff at reception was not welcoming at all. Barely talked to us and made us feel unwelcome.
Comment from Hotel Management
Jan. 22, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
