Ratings based on 562 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from CEDAR
Posted May 13, 2024
MAJOR construction throughout hotel - which is not indicated on posting.
Comment from Hotel Management
May 31, 2024 by Holiday Inn Express Team , Hotel Management
TAMLYNN, Thank you for the feedback, we will be sharing this with our entire team. Regrettably during your stay we are in the middle of lobby renovations, we look forward to completion and not interfering with our guests stay! We hope that you will come see us again once we are 100% complete!
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 16, 2024 by Holiday Inn Express Team , Hotel Management
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!
by A traveller
nice updates but needs more care to be 5 star
Posted Feb. 26, 2024 on HotelsThe check in process was easy and I loved all of the ladies I spoke to at the front desk. I would have given it 4-5 stars with the upgrades to the room, and cleanliness of the pool area. You can tell they are doing the upgrades right with more than just paint. However, Breakfast cuts off at 9am which seems too early for a Sat/Sun. I can agree to that but we arrived at 8:45 and nothing was getting refilled. So no cinnamon rolls, no pancakes or syrup, no forks! I wandered until I found someone who told me they would not be refilling. If the breakfast is only fully stocked until 8:30 then that should be the time listed.
We also has several minor room issues. Our shade was outdated and wouldn't fully close so there was more light than preferred, no drapes at all and just plastic roll up shade, and then our toilet filled so slowly that we had to space out bathroom trips by 45 minutes or just fill the back of the tank ourselves with water, which we did.
Comment from Hotel Management
Apr. 16, 2024 by Holiday Inn Express Team , Hotel Management
Stephanie, Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!
by A traveller
Posted Feb. 26, 2024 on Expedia
It get renovated
Comment from Hotel Management
Apr. 16, 2024 by Holiday Inn Express Team , Hotel Management
Stan, Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!
by A traveller
Posted Feb. 25, 2024 on Hotels
Was not told before we got their that my room selection I payed for was under construction….very clean room and comfortable beds, conveniently located by restaurants and shopping…didn’t have a bathroom fan
Comment from Hotel Management
Mar. 5, 2024 by Holiday Inn Express Management , Hotel Management
Anthony, Thank you for the review and information regarding your stay, we are working diligently to complete our renovations, and hope that you will come see us again when we are 100% complete. Make it a great day!
by A traveller
Posted Jan. 29, 2024 on Expedia
It was clean and bright. They are remodeling, soon everything will be brand new, although not needed. Fantastic breakfast options. The staff were all helpful and very nice.
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Express Management , Hotel Management
Alice, Thank you for the great feedback, we look forward to completing our renovations and providing a great new product for our guests. We hope to see you again soon!
by A traveller
Posted Jan. 22, 2024 on Expedia
The employee working the breakfast room just kept talking to all the guests and let all the hot food run out and did not refill because she was to busy talking!! to the guests trying to eat. I left and went to a restaurant
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Express Management , Hotel Management
Richard, Thank you for the information in regards to your stay with us, we will address this with our team, and hope to see you again soon! Make it a great day!
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Express Management , Hotel Management
Ryan, Thank you for the great 5 star review - we hope to see you again soon!
by A traveller from West Bend
Posted Jan. 21, 2024 on Expedia
Property was clean. Front desk people always sitting in back room. Help not always available. Decent breakfast. Nice pool area. We were stuck there in a snowstorm- no snowplow and staff didn’t shovel front walk- we did it for them. Staff didn’t know when plows would be coming. Seemed ambivalent to the situation with vehicles stuck in parking lot.
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Express Management , Hotel Management
Julie, Thank you for the valuable feedback in regards to your stay at our hotel. We will be addressing these issues with the appropriate team members. We hope as we finish our renovations you will return and give us another opportunity to provide the great service you have come to expect from all IHG Hotels. Make it a great day!
by A traveller
Posted Jan. 21, 2024 on Expedia
Property is in the process of an upgrade and we were able to use one of the updated rooms. Very nice.
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Express Management , Hotel Management
Donald, We are glad you got to experience one of our newly renovated rooms, come back and see is when we are 100% complete. Make it a great day!
