Ratings based on 838 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
When I arrived the loud piercing fire alarm was blaring. The front desk said it would be more than two hours until a technician could arrive to work on it. So I did not check in because the entire property was subject to it.
Comment from Hotel Management
Mar. 1, 2024 by Management , Hotel Management
Thank you for taking the time to provide us with your feedback. Unfortunately, some incidences are out of our control. The technician was able to come out to resolve the issue with the alarm. Thank you for choosing to lodge with us for your travel needs and so sorry you weren't able to our hospitality do to unforeseen circumstances. We look forward to hosting you for your future lodging needs.
by A traveller from florence
Posted Feb. 29, 2024 on Expedia
The hotel doesn't look appealing outside but the inside is nice and the rooms are nice and clean. My issue was the $20 per hr. they want to greedily charge to check on early. I've never paid a fee to check in early. even at major hotels that were more expensive and more stars. My next issue was the $150 hold along with a second $100 hold on my card. I booked 2 rooms so in addition to 2 seperate room charges they placed 4 authorization holds totaling $500. The breakfast was basically bread, fruit and water, juice, coffee.
Comment from Hotel Management
Apr. 23, 2024 by AO, Hotel Management
Thank you, Katrina for taking the time to provide your feedback. While we take pride in offering our guest a positive experience at our establishment, we also provide and review the policy with guest at check in. The policy states that we a charge an incidental hold of 150 on each booking reserved. While I understand your frustration the policy was signed and stated to be understood. The Incidental security deposit will be returned to you. Please if you have any further concerns reach out to us at any time..
by A traveller
Posted Feb. 29, 2024 on Expedia
1. Changed rooms at 10pm the first night because mattress was worn and pillows were "empty."
2. Second room at 6am 2024-02-27 had no hot water. Had to wait approximately 30 minutes for hot water delivery.
3. Return to hotel before 6pm 2024-02-27 to find myself locked out of room and had to have key card reset.
4. Guest trash bags in hallway.
5. Second room at 5:45 am 2024-02-28 had no hot water. Had to change to a third room to have a hot shower.
6. Breakfast area did not have napkins 2024-02-28. Requested napkins from both house keeping staff and galley staff. Requests were unfulfilled. A loud request to front desk resulted in front desk staff supplying continental breakfast with paper towels.
7. Requested opportunity to speak with manager. Was told that manager arrived at 7am. At 7:45am manager was not available. Front desk staff indicated that there was "no mechanism" for lodging a complaint, that I needed to wait for manager. I resorted to calling hotel at 1-800-766-3782 and lodging a complaint with "reservations" staff.
8. Front desk staff informed me that they had no authority to adjust my room rate because I booked with Expedia.
9. Sonesta demanded I provide my credit card for "incidentals" that coincidentally was approximately the same as my 2 night stay. I never before have been assessed an "incidentals" charge when using third party travel services.
10. Without advance notice, hotel only services room every third day.
Comment from Hotel Management
Mar. 1, 2024 by Management , Hotel Management
Thank you for taking your time to provide us with your feedback. We are sorry to hear that your stay with us took you through so many changes. We take pride in offering our guest a positive stay when lodging with us. Our incidental fee is for all guests. It is a damage deposit hold on your account just in case there are any damages in the room. The other issues you mentioned we will look into to ensure we can prevent this issue in the future. Thank you again for your feedback and we hope that you will lodge with us again for your future lodging needs.
by A traveller
Posted Feb. 27, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Hotels
by A traveller
Posted Feb. 25, 2024 on Expedia
It was pretty clean and they don’t use those chemical perfumes to hide odors. I really appreciate that and the fact that the windows actually open. It’s a big deal for me. The nighttime male staff were very kind.
When I got there at night, they informed me that there
by A traveller
Posted Feb. 25, 2024 on Hotels
