Ratings based on 18 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A home away from home!
Posted Feb. 17, 2024 on HotelsWe really enjoyed our stay! The casa is cute, clean, private and very comfortable. We preferred staying here more so than one of the expensive resorts as it is a home not a big hotel. It is only a short a short walk to the beach and very quiet at night. The garden area is pretty and relaxing. Best of all, Reyna and Ernesto took very good care of us and cooked the best food! The breakfast of eggs, fruit, bread and salad was delicious and Ernesto’s fish dinners were beautifully presented and huge! It was better than anything we ate in the beach area. I would definitely stay here again.
by A traveller
Posted Dec. 26, 2022 on Hotels
by A traveller
Posted Nov. 27, 2022 on Expedia
It was a very pleasant stay at the house. Reina is a lovely person and in general the people from the house do a lot of effort. Expedia itself is a nightmare, if it was me I would rent the house/rooms myself whitout expedia...
Comment from Hotel Management
Nov. 27, 2022 by Chaian, Hotel Management
Thank you very much for your comment. It has been a pleasure serving you.
by A traveller
Posted Aug. 20, 2022 on Expedia
The place was very adequate, no complains, mangos would fall during the season and we ate them! Staff was attentive, helpful and nice. If I could say anything negative it wouldnt reflect the property since the "apagones" where a major hindrance throughout the country but this isnt there fault. Overall it was well worth it.
Comment from Hotel Management
Aug. 25, 2022 by Chaian, Hotel Management
I am very sorry that you were not satisfied with our accommodation. We do our best to provide the best service. There are certain issues that are beyond our reach, such as electricity. That is national problem. The houses are rented despite the electricity problems that you describe, because people need money to eat and feed their families. Every client who travels to Cuba or any part of the world should find out about the situation in that country and if he decides to go despite everything, it is his decision. I am very clear with my clients and I explain what is happening. And I don't think it's right to give a bad review for non-property issues like you did. Anyway thank you very much for staying with us
by A traveller
Posted Aug. 10, 2022 on Expedia
There is nothing unique about this property, there should be no rental advertising on any of the private house rentals when the power outedge lasts between 6 to 8 hours every day, you can't imagine how hot it gets inside a 100 square foot room without aircondtion when the temperature is about 30 degrees....
Comment from Hotel Management
Aug. 25, 2022 by Chaian, Hotel Management
I am very sorry that you were not satisfied with our accommodation. We do our best to provide the best service. There are certain issues that are beyond our reach, such as electricity. That is national problem. The houses are rented despite the electricity problems that you describe, because people need money to eat and feed their families. Every client who travels to Cuba or any part of the world should find out about the situation in that country and if he decides to go despite everything, it is his decision. I am very clear with my clients and I explain what is happening. And I don't think it's right to give a bad review for non-property issues like you did. Anyway thank you very much for staying with us.
by A traveller
Posted Dec. 29, 2021 on Hotels
Comment from Hotel Management
Dec. 30, 2021 by Chaian, Hotel Management
Muchas gracias por excelente evaluación. Estamos contentos de que se halla alojado con nosotros. Y seguimos esforzándonos para brindar el mejor servicio.
by A traveller
Posted Aug. 30, 2020 on Hotels
Comment from Hotel Management
Oct. 29, 2020 by Chaian, Hotel Management
Muchas gracias, nos esforzamos o mejor que podemos para dar siempre el mejor de los servicios.
by A traveller
Excelente staff
Posted Feb. 25, 2024 on HotelsOs funcionários Reyna e Miguel são muito carinhosos e atenciosos.
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Dec. 18, 2023 on Expedia
The Casa is just a quick walk from the beach, it's new interior and lovely designed. We also liked the garden very much with the avocado&mango trees. The owner is kind, helpful and really generous - you can ask for her for anything! We loved it very much!
Comment from Hotel Management
Dec. 18, 2023 by Chaian, Hotel Management
Thank you very much for your comments. It has been a pleasure hosting you and we are very pleased that you liked our accommodation.
