10/10 â Excellent
Tammy, Ashburn
Voyage en famille
5 oct. 2025
Points forts : PropretĂ©, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
Pleasant surprise to be upgraded to a 2 bedroom. The condo was well designed with large terrace - perfect for the gorgeous view. Kitchen was well appointed with everything needed to cook meals and there was plenty of storage for clothing and personal belongings. Infinity pool was spectacular along with plenty of seating options.
Communication at the resort and across the 3 Abama resorts could be improved. We had called the front desk to verify we could have dinner at The Ritz Carlton only to find out upon arrival that a private event prevented other Abama guests from visiting. We requested a shuttle to take us to the Beach Club and upon arrival we found out it was closed for a private party.
Most staff were pleasant, however, we did experience the wrath of an irate maid. We had requested for the sheets to be changed on one bed and clean towels. She did not speak English and she tried to claim it was too late for service. It was only the 3rd time we had service on a 10 day stay. She was opening expressing her anger in Spanish as she was cleaning, and I had to ask her to stop doing so. Because of the language barrier she ended up cleaning the entire room. We just wanted her to get in and get out with her combative attitude.
Shuttle service is advertised as available all day until 11:00pm. Around 8:00 pm is it almost impossible to get the front desk to answer the phone to take the requests. This is very frustrating when you have dinner reservations off property.
Tammy
Séjour de 9 nuits en septembre 2025