Holiday Inn Guildford, an IHG Hotel Hotel Reviews

1 out of 5

by A traveller

Posted Mar. 16, 2024 on Expedia

I received a parking ticket/fee for £170.00 despite registering my car registration with reception on arrival and parking in a disabled parking bay. With a valid Disabled Badge.

Comment from Hotel Management

Mar. 18, 2024 by Simone Brinkworth, Hotel Management

Could I ask you to contact me at the hotel so I can review with yourself.RegardsSimone Brinkworth

5 out of 5

by A traveller

Excellent service

Posted Mar. 16, 2024 on Hotels

Very attentive staff throughout the hotel. I will definitely use the hotel again and highly recommend it.

Comment from Hotel Management

Mar. 18, 2024 by Simone Brinkworth, Hotel Management

Thank you for taking the time to review your recent stay.RegardsSimone

3 out of 5

by A traveller

Needs a lift and improved plumbing. Staff are good

Posted Mar. 14, 2024 on Hotels

Comment from Hotel Management

Mar. 15, 2024 by Simone Brinkworth, Hotel Management

Thank you for taking the time to review your most recent stay.RegardsSimone

4 out of 5

by A traveller

Poor bathroom

Posted Mar. 14, 2024 on Hotels

Staff were great. Breakfast was lovely. Pool was great, our room, the bedroom part was fine but dusty under beds, bathroom was awful, toilet wouldn’t flush properly and very tired looking. Looked dirty, marks all over the tiles, cold feeling, needs updated badly. I have reported this to the front desk

Comment from Hotel Management

Mar. 18, 2024 by Simone Brinkworth, Hotel Management

Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

4 out of 5

by A traveller

Posted Mar. 11, 2024 on Hotels

Comment from Hotel Management

Mar. 13, 2024 by Simone Brinkworth, Hotel Management

Thank you for taking the time to review your recent stay.RegardsSimone

4 out of 5

by A traveller

Posted Mar. 8, 2024 on Hotels

Hotel could do with a freshen up. Bathroom was a bit tired but room was spacious. Staff were all great. Breakfast choice a bit limited but ok. Restaurant food very good. £5 per day parking for an out of town hotel is not even close to acceptable.

Comment from Hotel Management

Mar. 11, 2024 by Simone Brinkworth, Hotel Management

Thank you for reviewing your recent stay. Your feedback is very important to me.RegardsSimone

4 out of 5

by A traveller

Posted Mar. 2, 2024 on Hotels

The only downside quite noisy

Comment from Hotel Management

Mar. 4, 2024 by Simone Brinkworth, Hotel Management

Thank you for taking the time to review your recent stay.RegardsSimone

4 out of 5

by A traveller

Posted Feb. 26, 2024 on Hotels

Comment from Hotel Management

Feb. 28, 2024 by Simone Brinkworth, Hotel Management

Thank you for reviewing your recent stay.RegardsSimone

4 out of 5

by A traveller