Ratings based on 61 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice room in a good location
Posted Feb. 22, 2020 on HotelsThe hotel bedrooms are spacious and well appointed with all the amenities required. The communal areas of the hotel, including the restraint are clean and tidy but dated.
The hotel is well located for Onsen baths in Halone but the buss pass is required as the hotel is a reasonable walk from the town.
by A traveller
Posted May 23, 2019 on Hotels
by A traveller
Good location
Posted Apr. 2, 2019 on HotelsThe hotel is situated a walking distance from Hakone Yumoto. A taxi from the station takes 5 minutes and the bus stop is 1 minute walk from the hotel.
The Japanese breakfast is amazing and the view from the restaurant is fantastic.
Staff is nice too.
Regarding the onsen, it is just a small one.
The hotel needs maintenance but works fine for 2 or 3 nights.
by A traveller
Beautiful area
Posted Mar. 15, 2019 on HotelsBeautiful room. Good area. Helpful staff
by A traveller
Posted Nov. 12, 2018 on Hotels
Not very good English. It was pouring with rain and we were saturated. We couldn’t check in early, so had to stay wet for a couple of hours
by A traveller
Posted Aug. 14, 2018 on Hotels
Unfortunately, the weather was not good in our first day so we could not see any good views outside
by A traveller
Posted May 3, 2018 on Hotels
Recommended
for Everyoneby A traveller from Kapolei, HI
Quiet Comfort, but old school
Posted Apr. 8, 2018 on ExpediaWow, lots of pluses and minuses. When we first arrived we took the Hakone Touzan Bus to our hotel and got dropped off the side of a very busy narrow road adjacent to the hotel. Precarious to say the least, the bus driver did stop traffic for us in one direction as we navigated across the road, opposite direction traffic stopped for us. Access to bus stop on subsequent trips around town made it a bit nerve racking walking along the road edge with cars streaming by with inches to spare. The hotel is old with smells of dampness, moldy scents. Hotel is definite in need for a renovation. When we entered our room, we were pleasantly surprised, amazing view of the adjacent river. Room was big for Japanese standards as compared to other big city hotels in Japan. Room was clean and decent, though toliet was mechanical, no bidet/shower type in other hotels across Japan. Onsen was good, not great. Onsen is generally public use until 10:00pm., after ten, it's first come first serve for private use. We normally fell asleep before then. If you stay here, take the option when making your reservation for the breakfast at least. Traditional Japanese breakfast with all the trimmings. We normally ate dinner in the Hakone town area so did not get to try the dinner menu at the hotel. I believe we missed out. We did order the taxi to pick us up during check out for our ride back to the Hakone-Yumoto Train station and avoid the roadway with our baggage.
by A traveller
not worth the $
Posted May 2, 2017 on Expediaobviously the hotel is short of staffs, always have to ring at frontdesk then someone will come out from restaurant to help you.
by A traveller
not worth the $
Posted May 2, 2017 on Expediaroom is ok with beautiful river view, but the 1st floor/lobby/frontdesk is tiny, staff is not very helpful.
Can't have dinner at 1F because we didn't make reservation first. we have no choice so just bought instant noodles and some snacks at the lobby for the evening.
Next morning we were starving and get down for breakfast but was told there are no seats at the moment, staff asked us go back to room first and they will give us a call once available. We were all upset!
