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Zen

Property class: 3.5
3.5-star hotel near Hoan Kiem Lake

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Photo gallery for Zen

Lobby
Property entrance
Bathroom
Room
Room

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
43 QUAN THANH STR., BA DINH DISTRICT,43, HANOI, HAN
  • Place, West Lake
    ‪3 min walk‬
  • Place, Dong Xuan Market
    ‪12 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪18 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Room, 1 Double or 2 Twin Beds

Room

Superior Room, 1 Double or 2 Twin Beds

  • 20 sq m
  • Sleeps 3
  • Free wired internet

View all photos for Deluxe Room, 1 Double or 2 Twin Beds

Room

Deluxe Room, 1 Double or 2 Twin Beds

  • 28 sq m
  • Sleeps 4
  • Free wired internet

View all photos for Suite

Room

Suite

  • City view
  • 35 sq m
  • Sleeps 4
  • Free wired internet

About the area

Hanoi

City center stay.Within a 15-minute walk of the hotel, you'll find West Lake and Dong Xuan Market. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 2 miles (3 km).

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Dong Xuan Market - 12 min walk - 1.0 km
  • Ho Chi Minh Mausoleum - 18 min walk - 1.6 km
  • Hanoi Old Town Night Market - 18 min walk - 1.6 km
  • Hoan Kiem Lake - 20 min walk - 1.7 km

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 33 min drive

Restaurants

  • ‪1946 - ‬2 min walk
  • ‪Hanoi Fusion Pub & Restaurant - ‬3 min walk
  • ‪Yenyen Bakery - ‬3 min walk
  • ‪Phở Yến - ‬3 min walk
  • ‪Fungha Dimsum - ‬3 min walk

About this property

Zen

3.5-star hotel near Hoan Kiem Lake
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. The business-friendly Zen also features tour/ticket assistance, dry cleaning/laundry services, and 24-hour room service. An airport shuttle at scheduled times and a train station pick-up service are available for a fee.

This 3.5-star Hanoi hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 7 levels
  • Built in 2010
  • Breakfast available (free)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Zen offers 28 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 210000 per night.

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one way)
  • Rollaway bed fee: VND 210000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche.

Property is also known as

Zen Hanoi
Zen Hotel Hanoi
Zen Hotel
Zen HANOI
Zen Hotel HANOI

Frequently asked questions

How close is Zen to the airport?

Zen is 14.6 mi (33-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Zen have an airport shuttle?

Zen offers an airport shuttle at scheduled times, for a charge of VND 420000 per vehicle, one way.

Does Zen offer free breakfast?

Yes, Zen offers free breakfast.

Is there a casino at Zen?

No, there is no casino at this hotel.

What time is check-in at Zen?

Check-in begins at 2 PM.

Is there free parking at Zen?

Free parking is not available at this hotel.

Does Zen have a pool?

Zen does not have a pool.

Does Zen have a restaurant?

Yes, there is a restaurant on site.

Does Zen have a spa?

There are no spa services available at this hotel.

How close is Zen to downtown Hanoi?

Zen is 1.2 mi away from Hanoi.

Zen Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 3 out of 6 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Disliked: Property conditions & facilities

Photos from the website is different

1) hotel address given is wrong 2) photos soon on the website from the real is so much different
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

zentral, aber heruntergekommen, schreckliches Früh

es ist alles alt und ungepflegt, zum Glück waren wir nur eine Nacht.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family hotel

It's a family hotel, but it would be better if a simple English can be spoken.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

バックパッカー向き

サービスと清潔感を求めない人はいいでしょう。ホテルは古いです。インターネットも不安定です。Wi-Fiは繋がりませんでした。画像とはかなりギャップがあります。私はリピートはいたしません。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pub mensongère

J'ai voyagé pendant quinze jours au vietnam, et de tous les hôtels que j'ai choisi, c'est le premier que je recommanderais pas du tout. Les Photos présentées n'ont rien à voir avec la chambre que l'on m'a donné qui était sale et humide. La salle de bain est inexistante, la douche se trouve au dessus des toilettes. L'Internet ne fonctionne pas et je ne parle pas du petit déjeuner situé dans un restaurant crasseux au dernier étage...!!! À éviter
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great holiday!

Stayed in the hotel for close to a week and I must say that the service is great! The staff are attentive and very friendly, always willing to help. For the price, Zen Hotel offers a very good deal with comfortable bed, nice room (I stayed in a suite room, with toiletries all provided for), and good breakfast. House-keeping is done daily. The hotel location is also great considering that it is only a very short walk to Hoan Kiem Lake (the lake is not very big, and many attractions are located near the lake). I saw the location of the hotel somewhere in one of the internet booking sites and was pleasantly surprised when I reached there - the hotel location was actually much more accessible than shown on the map. The hotel provided me with a good starting point to visit the rest of the city and the Old Quarters, which is also a short walk away (the busy Hang Gai, Hang... shopping areas are close by). Even Church Street is very much within walking distance ( > 15-30 mins), and the city is best explored on foot. Advise: Get a room away from the streets if possible. Streets in Hanoi are noisy as early as 5am with all the honks blaring in the streets. Other than the locals, most tourists will find the noise quite unbearable and advisable to get an inside room even if they say that the rooms are quiet (by their standards). Highly recommended!