Massanuttens Shenandoah Villas by Tripforth offers its guests an indoor pool, an outdoor pool, and a fitness center. Public spaces have free WiFi. An arcade/game room, multilingual staff, and a picnic area are also featured at Massanuttens Shenandoah Villas by Tripforth. Free self parking is available.
This 4-star McGaheysville aparthotel is smoke free.
Upon arriving I was given the key to a room and once I got there which was 2 miles up the mountain. The keys didn't work. I went back down the mountain 2 miles and was given another key, so I went back up the mountain 2 miles and once inside there was a room full of other people's belongings. I exited the room immediately. Went back down the mountain 2 miles and was given the right key went back up the mountain 2 miles. We also left our pizza on the counter that night and by morning. black ants were everywhere. We had a wonderful time at the water park and the staff did do their best to fix all the issues we had
Everything worked well in the villa we stayed in. Some minor improvements would be coat hangers on the wall and door mats to clean snowy boots on. The pillows werent that comfortable, bring your own. Great space for a small family. Lots of deer hanging around, beautiful views.
We were housed in a different property from the original booking. We enjoyed our stay at Innsbruck Summit Properties. You should advertise more of this condo property, its located on the hillside and view is amazing. My family and I will definitely come back here.
The property itself was fine. The tv would not work and it took 3 calls to maintenance. Once they got it on, it kept skipping and freezing every 10-15 seconds for the remainder of the visit. So trying to relax was immensely frustrating, especially with 3 kids wanting to chill and watch tv.
I was very disappointed in the suite. Everything was so old and out dated. AC units were so loud as were the bathroom fans. The suite we got was not what was shown on Hitels. Com when I booked. TVâs are super small. Was not what I expected.
The condo we rented was in a delapidated building with creaky almost rotten floor boards in the entrance⊠multiple level building no ADA entrance. When we finally made it into the room we immediately noticed it was roach infested. Roaches everywhere!!!! It was a nightmare. We checked out soon after and all they said was sorry. They tried accommodating but you can pretty much assume that if one unit is infested so is the entire building!! Oh and not to mention they tried selling us a tour to buy time shares. Will never set foot in this place. Dont be fooled by the ratings.
We arrive checked in and went back to the room to unload. Room had a funny smell and very outdated look like it was from the 80s. Very big and spacious. Came back to the room after dinner started unpacking then started to see baby German roaches and they was everywhere. I went to the front desk the staff and manager was very nice about it and moved us to another loaction no questions asked. The next place we got was very nice and updated. Very pleased with how they handled the situation.
My family and I drove 13 hours from Florida. We thought Massanutten would be a nice place for our family. We were traveling with 5 kids. Four of the kids are 9 and under. Hotels.com stated that the water park was included. When we arrived we were basically called liars by the manager, Tyler Texeire, and he claimed they have no control over what hotels.com advertises. He had zero customer service skills. He kept saying he would help us out but had no intention of helping in any way. When we reached our âvillaâ, we were assaulted with a smell like the rooms hadnât been opened in years. We then found a broken lock, broken drawers, disgusting looking towels, and mold in the air vent. We immediately looked for new accommodations elsewhere and left. Do yourself a favor and DONâT stay here. Just gross and the management is rude. Even the waitress and a restaurant down the street said the place had gone downhill!
People on the resort were outstanding!!!
Itâs isolated, so bring everything you need (except one roll of toilet paper). Be prepared to drive 30 minutes to get everything else you need.
A couple little markets on the resort have some basics with âhealthy markups.â
The condo I had was lacking - poor lighting throughout, peculiar long narrow bathroom (rooms for water heater and the such in entrance, light switch across the room (not at entrance) made night time tough, small shower with cheap shower head, plastic curtain), lousy TV.
Nasty hotel room I canât believe it was roaches in every room every bathroom and kitchen! I went back to Massanutten Resort front desk and even tho I booked through hotels.com they still compensated me and my family by upgrading my two bedroom condo to Eagles Trace and it was soo soo but THIS HOTEL ROOM IS TRASH DONT BOOK! I wish I took pictures to prove and post it!