Ratings based on 451 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nope, no and no thanks
Posted Mar. 3, 2024 on HotelsOld hotel with thin walls- can hear everything. The hot water went out for the first part of stay. Had to wait for hotel manager to arrive as staff didn’t know how to handle early check in.
Comment from Hotel Management
Apr. 4, 2024 by James, Hotel Management
We sincerely apologize for the inconveniences you experienced during your recent stay with us. It deeply concerns us to learn about the issues you encountered, including the disturbance caused by thin walls and the inconvenience of the hot water outage. We understand the importance of a comfortable and seamless experience for our guests, and we are genuinely sorry for falling short of your expectations. Rest assured, we are actively addressing these concerns internally to ensure better communication among our staff and to improve the overall quality of our facilities and services. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A traveller
Posted Mar. 3, 2024 on Expedia
NO HOT WATER!!!
Comment from Hotel Management
Apr. 4, 2024 by James, Hotel Management
We sincerely apologize for the inconvenience you experienced with the lack of hot water during your recent stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we deeply regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and our maintenance team has been promptly notified to address the issue and ensure that it is resolved as quickly as possible. We understand the importance of reliable amenities and strive to ensure that all aspects of our accommodations meet the highest standards. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit. Thank you for bringing this matter to our attention.
by A traveller from Havre
Posted Mar. 1, 2024 on Expedia
Friendly staff, nice pool and hot tub.
Very good breakfast. Great place to stay!
Comment from Hotel Management
Apr. 5, 2024 by james, Hotel Management
Thanks Gary
by A traveller
Posted Feb. 26, 2024 on Hotels
Amazing service all around. Best place to stay in Helena!!
Comment from Hotel Management
Apr. 5, 2024 by James, Hotel Management
Thank you Paul, look forward to seeing you again soon!!
by A traveller
Great Service
Posted Feb. 25, 2024 on HotelsThe grandkids came to swim in the pool, but it had just been filled and was very cold. The desk person sent them to Wyndegate which is also owned by the same owner and let them know we were coming to swim. Service above and beyond. Room was very comfortable.
Comment from Hotel Management
Apr. 5, 2024 by James, Hotel Management
Thank you for the kind words Jay!!
by A traveller
Posted Feb. 18, 2024 on Expedia
Everyone was very helpful and courteous and the rooms were clean and comfortable.
Comment from Hotel Management
Apr. 5, 2024 by James, Hotel Management
Thank you so much LaDawna!!
by A traveller
Posted Feb. 17, 2024 on Hotels
I’m still gagging! Checked in to my room. It smelled like stale cigarettes. The toilet hadn’t been flushed. I have never seen SO MUCH pubic hair in my life. It was EVERYWHERE. The floors, walls, all over the toilet. I immediately pulled back the sheets- pubic hair all over.
When I called the front desk he guessed the room wasn’t clean and that’s why I was calling. They said they’d give me a different room. Went into that room. It was as if a kindergarten class had been in there with juice boxes. The bathroom yet again had not been cleaned - toe nail clippings, pubic hair and poop thumb prints on the toilet lid. When I fled that room all the front desk could say was “shoot, that room wasn’t clean either, so sorry”.
I asked for a refund. Left and drive straight to the Holiday Inn Express.
Comment from Hotel Management
Apr. 5, 2024 by james, Hotel Management
Good afternoon, thank you for the feedback!. I am the new general manager here at the Fairfield and want to assure you that is not the way I will be be running the hotel now that I have taken over. Please let me know if you would every like to stay here again I will make sure that everything is up to par
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Apr. 5, 2024 by James, Hotel Management
Thank you Gregory!
by A traveller
Posted Jan. 21, 2024 on Expedia
by A traveller
Posted Jan. 20, 2024 on Expedia
Stuff was very nice. But not happy that the pool and out tub was out of service, due to a broken water line and didn't say anything about it on the site before booking. Plus there was black water coming out of the sink.
