Ratings based on 275 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 26, 2024 on Expedia
Perfect hotel and accommodations. I had my bike with me for a Saturday morning ride (Pedaling the Prairie). At check-in staff was able to put me in a ground floor room. Plenty of fast food options nearby. Will definitely stay here next time I need a Hempstead hotel.
by A traveller
Posted Dec. 7, 2023 on Hotels
by A traveller
Posted Nov. 30, 2023 on Expedia
Toilet was broken would not flush
Comment from Hotel Management
Dec. 8, 2023 by Guest Relations , Hotel Management
Dear Nellie,Thank you for reaching out. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address the toilet issue and ensure everything is as it is supposed to be. As your travels continue, we wish you well and hope you consider returning for a better experience.
by A traveller
Posted Nov. 24, 2023 on Expedia
We paid for 3 days and the prrson in that office denied service
Comment from Hotel Management
Dec. 1, 2023 by Guest Relations, Hotel Management
Dear Sergio,We regret that you had an issue with your reservation and checking in. Please know that our staff does their best to accommodate our guests and provide top-notch service. That said, we will be sure to address your comments with our front desk to determine what may have occurred. If you have any questions, we encourage you to reach out to the third-party site you used to make your reservations, as they will be best equipped to assist you. Thank you, and we wish you well on your future travels.
by A traveller
Posted Nov. 13, 2023 on Expedia
Room had a strong smell of must, and there were spiders in the bathroom.
Comment from Hotel Management
Nov. 18, 2023 by Guest Relations, Hotel Management
Dear Mycheal,Thank you for leaving us a review. We are disheartened that we were unable to meet your expectations. Our team strives to provide the highest standards of stay for our guests. This is not the usual of our standards. We will be sure to share your thoughts with our team to see where we may have fallen short. Please book another stay with us so we can show you a much better experience.
by A traveller
Posted Nov. 6, 2023 on Expedia
The walkup check-in window is out-doors---not good when checking in at night--especially for women. Need walk-in lobby to check in/register. The room was clean. However the bed was extremely hard and lumpy feeling the springs. Pillows were flat flat flat. Constantly heard walking from second floor and thumping noise from ceiling and walls. Other than the bed and constant noise (thin walls/ceiling), I'll book again but will bring my personal head and body pillows for sleeping plus earplugs. Staff very pleasant and efficient with check-in and check-out.
by A traveller
Yes for the price
Posted Oct. 29, 2023 on HotelsI had read some reviews saying there were bugs so I truly looked for them. None found. Room was mostly clean. Staff was kind. Price was great. Bed was ok. Walls are thin. Overall not bad. Be prepared for the weather at check-in you are outside.
by A traveller
Posted Oct. 22, 2023 on Expedia
The pillows were flat, the bed worn out. Very noisy at night no sleep. Plumbing loud.
Comment from Hotel Management
Oct. 28, 2023 by Guest Relations, Hotel Management
Dear Robert, Our team believes in the vitality of a restful night's sleep, so it is regrettable that our accommodations did not provide such during your stay. Your feedback will be discussed internally, and we will take action to ensure our future guests have a much more comfortable experience. Thank you for your time.
by A traveller
Posted Oct. 22, 2023 on Expedia
My room had insects- cockroaches, beetles, and spiders behind doors and furniture. There was also a dried up piece of fruit near the tv when I walked in. Couldn’t tell if it was a plum or a shriveled olive.
Comment from Hotel Management
Oct. 28, 2023 by Guest Relations, Hotel Management
Dear Jesse,It thoroughly disappoints us that we failed to provide you with an immaculate room, and we apologize for your experience. We will immediately share your comments with our housekeeping team and pest control provider to ensure our rooms are in outstanding condition. Please be well, and we hope you'll revisit us for a better overall stay someday.
by A traveller
Posted Oct. 21, 2023 on Hotels
