Ratings based on 113 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Feb. 16, 2024 by Rwayinn, Hotel Management
Is there anything we can do to improve your future stay please let us know. We are deeply concern about your poor review posting. Needs your concern in brief to improve your and all future guests stays.
by A traveller
Posted Sep. 19, 2023 on Expedia
by A traveller
Posted Sep. 24, 2022 on Expedia
I have never seen such a filthy hotel in my life! $177.00 a night and it was absolutely atrocious. I took several pictures of the filth. Boogers and other stuff on the walls. Carpets were dirty, the bathtub was filthy and there was a pair of underwear behind the refrigerator. I cannot believe that Expedia even represents this dive. We moved the next morning and I was credited for one day. Nothing was available that night due to the Pendleton Roundup going on. I should have been credited for the whole reservation. The manager said it was because the building was old. Yes it was, but that doesn't constitute filth. Unbelievable! Disgusting!
Comment from Hotel Management
Oct. 10, 2022 by Guest Relations, Hotel Management
Dear Shawn,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we uphold ourselves to, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
by A traveller
Posted Sep. 19, 2022 on Expedia
The friendly staff was the best part. Other than that this place was just old with lots of stains and did not feel clean.The shower did not work properly. And the pillows were very flat. We had two nights booked and had just head home the second night because we felt like we could not stay there another night.
Comment from Hotel Management
Sep. 21, 2022 by Patel, Hotel Management
Hello Dana, Sorry to hear that you had issues with room. What you have described does not represent the high standards we strive to uphold. It would have been helpful if you had called out on front desk upfront. We would have been happy to provide you with new room to make you happy with your stay. Looking forward to your next visit again Regards Patel
by A traveller
Posted Sep. 19, 2022 on Expedia
Very friendly and helpful staff
by A traveller
Posted Sep. 17, 2022 on Expedia
It was a little cramped.
by A traveller
No breakfast, but worth the stay
Posted Sep. 11, 2022 on HotelsIf you're looking for a no frills hotel with great water pressure, great HVAC, comfy bed and nice hardwood floors (i suppose the TV is decent too) stay here.
PSA:
1. I couldn't intially figure out the sink stopper, so informed the manager and he got right to letting his maintence guy know- the sink is jeery rigged below- pull down on the back end and the stopper pops up.
2. No breakfast since the panademic, so don't come here expecting food. (I did, but have leftover snacks)
3. In the room i stayed at the lamp was plugged into the socket where the microwave and frig are, so the lamp needed to be moved to the one closest to the bed so the microwave could be used- maybe housekeeping swapped the plugs for the appliances?
In light of these PSAs may your stay here be enjoyable as this property is decent as I'd stay here again
by A traveller
Posted Aug. 10, 2022 on Expedia
It’s a motel, and old, but it was clean and inexpensive. Front desk was very courteous and helpful.
Comment from Hotel Management
Aug. 17, 2022 by PATEL, Hotel Management
Thanks Michael for the lovely feedback. Your comments are very encouraging and motivates us to keep doing the best for the customers. We value your feedback and satisfaction. Looking forward to your next visit again Regards Patel
by A traveller
Posted Jul. 11, 2022 on Expedia
They advertised free continental breakfast. There was no breakfast. They should have something if it says so. The TV didn't work but I figured out how to get it to the channels took a bit of time. Plus they had a coffee maker but no cups. So no coffee.
Comment from Hotel Management
Jul. 25, 2022 by Patel , Hotel Management
Hello Kerie,
Thank you for taking a moment to reach out to us. Our team endeavors to make customer stay happy .We will work on updating our commercials page to provide details . Sorry it took time to for you to get to channels .I will let housekeeping to know to take actions on placing cups .Front desk will be happy to assist you if you needed missing items .Looking forward for you to give us another chance to impress you in the future. Regards
by A traveller
Posted Jun. 1, 2022 on Expedia
Was told travelers did not stay there, mostly workers..didnt know at time of booking..only picture of sign shown..didn't know if was safe after arriving but because booked on expedia a few hours before arrival, did non refundable..so was stuck...bathtub looked like never scrubbed, bathroom door very dirty..blankets old..sheets were clean, small dr office box of a few tissues Ridiculous.
Comment from Hotel Management
Jun. 14, 2022 by Guest Relations , Hotel Management
Dear Diana,
Thank you for taking a moment to reach out to us. Our team endeavors to provide top-notch accommodations to all of our guests, so you can rest assured that all of your feedback will be addressed by the relevant parties to ensure that we are meeting our own high hospitality standards. This is never the impression that we want our guests to leave us with, so we hope that you will give us another chance to impress you in the future.
