Ratings based on 261 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 22, 2019 on Expedia
Great location, beautiful surrounding, helpful staff, very good TV, pricing very good
Comment from Hotel Management
Oct. 22, 2019 by PAUL, Hotel Management
THANK YOU FOR STAYING WITH US
HAPPY TRAILS TO YOU
by A traveller
Posted Oct. 19, 2019 on Hotels
Comment from Hotel Management
Oct. 19, 2019 by PAUL, Hotel Management
THANK YOU FOR STAYING WITH US..
HAPPY TRAILS TO YOU .
by A traveller
Posted Aug. 13, 2019 on Expedia
I loved the lodge setting in the beautiful mountains! We were disappointed that the pool had green water that the kids wouldn't swim in. The chottub was Too hot and we even turned the heat down twice.
The food @ Altitudes was MAGNIFICENT!!!!
Comment from Hotel Management
Aug. 14, 2019 by Paul, Hotel Management
thank you for staying with us and the feedback is appreciated ,,i am working on the pool chemistry ....happy trails to you .. come back and i will give you a free night for your inconvenience ....
by A traveller
Posted Aug. 7, 2019 on Expedia
I love this property!! I love when my family and friends stay here when visiting me.
It has the perfect rustic mountain vibe. Beautiful quiet and serene views. Debra in the office was amazing for check in and any issues that could arise. My only hope is that this hotel makes a bit more of an effort. It could be a diamond in the rough. I’d definitely stay here again.
Comment from Hotel Management
Aug. 7, 2019 by Paul, Hotel Management
Thank you for staying with us We appreciate your review
by A traveller
Posted Aug. 6, 2019 on Hotels
office folks very friendly and easy to work with. My room and hallway where very damp. a little uncomfortable for me.
Comment from Hotel Management
Aug. 7, 2019 by Paul, Hotel Management
Thank you for your review We hope to see you again . There has been so much rain , all the dehumidifier sate working overtime
by A traveller
Posted Jul. 31, 2019 on Expedia
I liked where it was. I liked everything it had to offer, pool, nice deck, sauna, jacuzzi, steam room, restaurant-bar, lots of trees, and lounge. And lady at desk was very very nice. What I didn’t like was the strong musty moldy smell of the place. Place is old and I know living in the mountains that there is a lot of mold and dampness. I was on bottom floor and maybe top floors may not be as bad. But I am sensitive to mold. They used dehumidifiers In The downstairs hallway. Even the lounge area smelly musty. I was going to stay two nights but one was enough. Actually was not looking forward to going back to my room after being out all day. Yes I opened outside door and turned off air conditioning. Also mentioned it to check in but was told that most all the rooms have that smell and yep it’s the mountains. And wasn’t offered to switch to another room. Which may not have been any better anyway.
The bedding was damp too. This may not affect everyone but just an FYI for those that are sensitive to mold.
Comment from Hotel Management
Jul. 31, 2019 by Paul, Hotel Management
sorry to hear this ,thank you for your review ..wish you had asked to speak with me
by A traveller
Posted Jul. 30, 2019 on Expedia
This is such a treasure to find these days! Reminds me fondly of a place my family went when I was young. It has everything you need and more. The food was excellent, people were super helpful and polite. It’s not modern, has a history but it is very comfortable and safe to me! I booked a return trip before I left.
Comment from Hotel Management
Jul. 31, 2019 by PAUL, Hotel Management
THANK YOU FOR STAYING WITH US AND FOR YOUR REVIEW ............HAPPY TRAILS
by A traveller
Trip to the Playhouse in the Highlands
Posted Jul. 22, 2019 on HotelsRoom 121 was comfortable and clean but dated. Plenty of hot water for showers and soft water. Restaurant and lounge does not open until 5 or 5:30 as a result had dinner in town so we could attend a play at the playhouse that started at 8pm, upon returning we found the lounge closed already as 9 of us was hoping to have a little nite cap. Their loss I guess. Breakfast service was slow and 2 eggs, 2 sausage links and a biscuit was about $9 plus coffee. The .location however is beautiful. If they advertise it as a resort, act like it.
Comment from Hotel Management
Jul. 22, 2019 by paul, Hotel Management
thank you for staying with us
by A traveller
Posted Jul. 16, 2019 on Expedia
Comment from Hotel Management
Jul. 17, 2019 by Paul, Hotel Management
thank you for staying with us ....happy trails
by A traveller
Posted Jul. 11, 2019 on Hotels
Debbie was very helpful over the phone and by email. She was also extremely pleasant to communicate with. Can't be nicer than her!!!!!!!!!!!! A++++++
There was some chemical odor left on our clothes and purses which had to be aired out when we got home. My friend had same problem and it was from a faulty furnace at their home. Maybe you want to check out your furnace just in case? Just FYI......could be a leak of some sort.
Comment from Hotel Management
Jul. 16, 2019 by PAUL, Hotel Management
THANK YOU , AND THANK YOU AGAIN FOR STAYING WITH US ....HAPPY TRAILS
