Ratings based on 955 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
Comment from Hotel Management
Apr. 7, 2024 by General Manager, Hotel Management
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Apr. 7, 2024 by General Manager, Hotel Management
Dear Jayla,Thank you for sharing your feedback. We're sorry to hear about your experience.Please feel free to reach out to us directly with any further feedback or concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255
by A traveller
Posted Mar. 3, 2024 on Expedia
Pool was closed and was expecting it to be open and wasn’t told it would not be open . Had to get clean sheets for bed
Comment from Hotel Management
Apr. 7, 2024 by General Manager, Hotel Management
Dear Liana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool closure and lack of communication. We'll ensure better communication in the future and strive to meet your expectations during your next visit.It was a pleasure to have you as our guest. We eagerly anticipate the opportunity to welcome you back soon to serve you better.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255
by A traveller
Posted Mar. 3, 2024 on Expedia
Heater was extremely loud, could not sleep comfortably. Water was not hot when being used. Hair dryer function was not on the hairdryer, it was broken off so it blew only cold air. We were near the elevator and stairwell which seems to be a norm for some hotels when offering a room through Expedia.
Comment from Hotel Management
Apr. 7, 2024 by General Manager, Hotel Management
Dear Daisy,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we regret that we fell short in meeting your expectations regarding the noise level, hot water availability, and hair dryer functionality. We have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Please feel free to contact me directly to discuss any further concerns. Thank you for bringing these issues to our attention.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255
by A traveller
Posted Feb. 24, 2024 on Hotels
The pool was out of order. And they didn't seem in a rush to get it back in to service.
by A traveller
Posted Feb. 24, 2024 on Expedia
I would absolutely avoid this hotel at all cost!
We had a horrible experience the Hot tub was out of service, not hot water, dirty sheets and the "free breakfast" was completely empty by 8:30.
When we got back to our room from a long day of hiking and exploring at around 4:30 - 5:00 our beds were stripped down to the mattress, no pillows, no sheets, no nothing and our room had not been cleaned.
Never before have we ever seen this type of service and we're completely disappointed with our stay.
I would recommend paying a little extra and looking more into the other hotels there are a lot to choose from.
by A traveller
Posted Feb. 23, 2024 on Expedia
I purposely booked a hotel with a pool because me and my two young kids planned to spend most of our time in the pool and then go out occasionally doing other fun things outside of the hotel and if they had told me at check in that the pool was down I would have went somewhere else. Instead every night they’d tell me it would be up and running by the morning and every morning they’d tell me it would be up again in the evening. I never saw anyone ever work on it and it was directly across from my room. So I had to take the kids to the rec centre multiple times when public swimming was (at bedtime) and pay extra money out of our trip that I shouldn’t have had to pay since I BOOKED A HOTEL WITH A POOL!!! It was the main thing my kids were looking forward to. We were there for 5 days and 4 nights with no pool. And I heard their reasons change twice. I’m so frustrated about it still we didn’t get a discount, didn’t get our bills from the rec centre reimbursed, Expedia wouldn’t do anything. It put a huge damper on our trip. However the hotel was nice and clean and the staff were soooo so so so friendly and helpful. Breakfast was okay. There was never any fruit and not a lot of healthy options, a waffle maker with no batter which was weird. If the pool was up and running it would have been a 10/10 stay. Or if they were just honest from the beginning and I could have gone somewhere else. Super disappointing
by A traveller
Posted Feb. 21, 2024 on Hotels
Upon arrival, we learnt that the hot-tub was out of service but otherwise, the room was comfortable and clean. The breakfast room was properly stocked and the food fresh.
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Hotels
