Ratings based on 866 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 5, 2024
by A traveller
Posted Mar. 28, 2024
I had read good reviews when I booked this so I thought this was going to be a nice stay. The room was dirty - stuff wiped on the walls, the pullout bed was disgusting, the towels in the bathroom were stained and had hairs in them. One of the queen beds is broken and slanted to one side. The floors don’t look like they have been vacuumed. Yuck. Extremely disappointing- especially since it was more expensive than some others next door that look a ton nicer in person.
Comment from Hotel Management
Mar. 31, 2024 by Doug Pollock General Manager, Hotel Management
Thank you for taking the time to write a review, we appreciate the feedback. We do apologize that your stay with us was less than ideal, and will be using your review as a training tool to ensure that no future guests have a similar experience.
by A traveller
Posted Mar. 24, 2024
by A traveller
Great place overall.
Posted Feb. 19, 2024 on HotelsGreat place to stay for the night, no complaints other than their breakfast was a little lacking. ( No waffles, yogurt and very limited bread selection).
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review, we appreciate the feedback. We would like to apologize that our breakfast did not meet and exceed your expectations.
by A traveller from Holland
Posted Feb. 18, 2024 on Expedia
I stay at this property often, me and my partner love the how friendly the staff is and how clean the rooms are but this stay was the worst ever! Shortly after getting checked in the the room while me and my partner were both changing someone entered our room, apparently the front desk assigned our room to someone else just after 30 minutes of us being there. After that we left out for the day and came back to the room and our room keys didn't work so we had to go all the way down to the front desk and get new keys. When we laid down for bed we noticed that a couple of the pillows had brown stains.
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for taking the time to write a review, we appreciate the feedback. On behalf of the entire staff we would like to apologize for the poor experience you had this time at our facilities. We will use your review as a training tool to ensure that this does not happen to any other guests in the future.
by A traveller
Posted Feb. 18, 2024 on Expedia
Great room for the price. Will stay here again.
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review, we appreciate the feedback.
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review.
by A traveller
Posted Feb. 8, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review.
by A traveller
Posted Feb. 6, 2024 on Expedia
Lovely people with great attitudes. The room was nice and smelled really good! 10/10
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review, we appreciate the feedback. We are happy to hear that you enjoyed your stay with us, and we hope that you choose to stay with us on your future visits to the Holland area.
by A traveller
Posted Feb. 4, 2024 on Expedia
Had to wait in the lobby for over 30 minutes before anyone showed up to the front counter. Even after calling several times, there was no one around.
Comment from Hotel Management
Mar. 9, 2024 by Ashleh Sosa General Manager, Hotel Management
Thank you for the review, we appreciate the feedback. We do apologize that you had a negative experience, and will use this review as a training tool to ensure that no future guests have a similar experience.
