Ratings based on 950 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by cherrie, Hotel Management
Thank you for taking the time to provide a ranking for our hotel. We appreciate your feedback and value your opinion. Thank you again for your ranking, and we hope to have the opportunity to serve you again in the future.Best regards,,Cherrie NgHotel Manager
by A traveller
Another good stay
Posted Jan. 22, 2024 on HotelsI love Butterfly. Perfect location, good value, clean and efficient. Very friendly staff. A find!
Comment from Hotel Management
Jan. 24, 2024 by cherrie, Hotel Management
Thank you for your wonderful feedback! We are thrilled to hear that you love Butterfly. We take pride in our perfect location, offering convenience and easy access to various attractions. It's great to know that you found our hotel to be a good value for your money. Our team works hard to maintain cleanliness and efficiency throughout the hotel to ensure a comfortable stay for our guests.We are especially delighted to hear that our staff provided you with a friendly and welcoming experience. Providing exceptional hospitality is a top priority for us, and we are glad that our efforts have made a positive impression on you.Thank you for choosing Butterfly, and we look forward to welcoming you back for another fantastic stay in the future!Best regardsCherrie NgHotel Manager
by A traveller
Perfect Spot
Posted Jan. 12, 2024 on HotelsFantastic location!! The hotel has everything you need. We were very comfortable, and the staff helped us in calling cabs and directions on where to go.
The rooms are small, but really comfortable and clean, and again location is great close to the subway and walking distance to a number of restaurants and nightlife!
by A traveller
All good except room aircon control
Posted Jan. 12, 2024 on HotelsAircon has central control, felt cold even if I switched my in room air con off. Otherwise everything else is good
Comment from Hotel Management
Jan. 15, 2024 by cherrie, Hotel Management
Thank you for your review! We appreciate your feedback and are glad to hear that you had a good overall experience. We apologize for any inconvenience caused by the central control of the air conditioning system. We understand that it may have felt cold in your room even when you switched off the air conditioning.In the future, if you encounter a similar situation, please don't hesitate to reach out to our staff. We have portable heaters available for rent, which can help provide additional warmth and ensure your comfort during your stay. Our team is always ready to assist with any requests or concerns to make your stay as enjoyable as possible.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!Best regardsCherrie NgHotel Manager
by A traveller
Perfect location
Posted Jan. 6, 2024 on HotelsButterly on Wellington is perfectly located to explore the Central district. I have stayed here more than five times, as it’s in the location I love. The room was clean and bright, and the staff super friendly and professional. The pocket WiFi device is an added bonus!
Comment from Hotel Management
Jan. 8, 2024 by front office, Hotel Management
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Butterfly experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Cherrie Ng Hotel Manager
by A traveller
Posted Jan. 4, 2024 on Expedia
We had to change room as the first room we were given had a terrible smell, when I called reception they reminded me that I had a free upgrade and asked if I wanted to downgrade. We didn’t mind if a downgrade meant to have a room that wasn’t so smelly. But the wardrobe still had a smell as if it had not been used in months.
The afternoon tea that was part of our package was not really great, either.
Shelves were dusty. you can see the tear and wear in the rooms.
Apart from that, it was ok I guess.
Reception staff were polite when checking in, checkout was fast.
Location was convenient. Not noisy either. Bed was comfortable, sheets and towels were old but clean.
Was it worth the price? No.
Would we stay there again? No.
Comment from Hotel Management
Jan. 8, 2024 by Front office, Hotel Management
Thank you for your review. We appreciate your feedback regarding the convenient location of our hotel. We apologize for any inconvenience caused by the room condition not meeting your expectations especially the smell and mould in the room. We will address this issue and take steps to improve their competence and service.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Cherrie NgHotel Manager
by A traveller
Posted Dec. 12, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by cherrie, Hotel Management
Thank you for taking the time to rank your recent stay with us. We appreciate your feedback and are glad to hear that you took the time to provide us with your rating.Your feedback is important to us as we continuously strive to improve our services and enhance the overall guest experience.Thank you once again for your rating. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Best regards,Cherrie NgHotel Manager
by A traveller
Bedding nice and clean. Great location for food
Posted Nov. 21, 2023 on HotelsIn room WiFi not stable but they provide options of mobile routers.
Comment from Hotel Management
Nov. 21, 2023 by cherrie, Hotel Management
Thank you for your feedback. We apologize for any inconvenience you experienced with the stability of the in-room WiFi. We appreciate your understanding and patience as we work to improve the stability of our in-room WiFi. Your feedback is valuable to us, and we will continue to strive for excellence in providing a seamless and reliable internet experience for all our guests.If you have any further concerns or require any assistance during your stay, please do not hesitate to reach out to our front desk staff. We are here to ensure your comfort and satisfaction.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the futureRegardsCherrie NgHotel Manager
by A traveller
Posted Nov. 14, 2023 on Hotels
Comment from Hotel Management
Nov. 16, 2023 by cherrie, Hotel Management
Thank you for taking the time to provide a rating for your recent stay at our hotel. We are glad that you took the time to rate your experience, and we hope that it was a positive one. If you have any specific comments or suggestions in the future, please feel free to share them with us. We value your input as we strive to improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.Best regards,Cherrie NgHotel Manager
by A traveller
Posted Nov. 13, 2023 on Expedia
Great central location within walking distance to attractions and central metro. The staff is accommodating and helpful. Room cleaning was great. Air filters in common areas are great. I would absolutely stay here again!
Comment from Hotel Management
Nov. 14, 2023 by cherrie, Hotel Management
Thank you for sharing your positive experience! I'm glad to hear that you enjoyed the great central location of the hotel, which made it convenient for you to explore. It's also wonderful to know that the staff was accommodating and helpful and the room cleaning that you were satisfied. Additionally, the presence of air filters in common areas indicates a commitment to maintaining a clean and comfortable environment for guests.We appreciate your kind words and recommendation. We look forward to welcoming you back for another enjoyable stay in the future! Best regards,Cherrie NgHotel Manage
