Ratings based on 834 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nautical themed designer hotel
Posted Jan. 24, 2024 on HotelsBeautiful and unique boutique hotel will nautical theme. Rooms were decorated in a very visually pleasing and comfortable way. Service is very efficient and friendly. I would definitely stay again.
Comment from Hotel Management
Jan. 25, 2024 by Guest Experience Team, Hotel Management
Dear Soo Jin,Thank you very much for your wonderful review about your recent stay at The Fleming. We have a minimalist décor that embraces Hong Kong's heritage and its maritime history, making it possible for our guests to immerse themselves in a comfortable and relaxed space, while enjoying our luxurious and modern fittings.Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future.With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Posted Jan. 21, 2024 on Expedia
-
Comment from Hotel Management
Jan. 23, 2024 by Guest Experience Team, Hotel Management
Dear Shen Hui Joel,Thank you for staying at The Fleming and taking the time to share your experience with us.It is always a pleasure learning that we had succeed in providing a satisfying stay. We hope it will not be long before we can be of your service again. With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Posted Jan. 21, 2024 on Expedia
Our stay at The Fleming was fantastic. We got upgraded to the XL room to celebrate our wedding anniversary, also found a hand-written card from the staffs.
The room was spacious and very clean. Pillows were comfortable. The shower pressure was perfect.
The staffs at the counter were friendly and fluent in English. Check in and out were less,than 5 mins each time.
Will definitely return to Fleming if we were to visit Hong Kong again.
Comment from Hotel Management
Jan. 23, 2024 by Guest Experience Team, Hotel Management
Dear Amanda,On behalf of The Fleming, we would like to thank you for taking the time to write us this amazing review.We really appreciate your compliments on our meticulous design and helpful team, as we constantly endeavor to provide an enjoyable stay for our guests.We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Great place, recommended!
Posted Jan. 20, 2024 on HotelsVery responsive, helped us arrange a wheelchair. Thank you!
Comment from Hotel Management
Jan. 23, 2024 by Guest Experience Team, Hotel Management
Dear Olivier,It is a pleasure to learn that our team had succeeded in providing a comfortable and enjoyable stay for you. We take pride in catering to our guests' needs the best way possible.We look forward to being of your service in the near future, and provide you with another excellent experience once again.With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Posted Jan. 18, 2024 on Expedia
Enjoyed our stay at the hotel. Friendly and helpful staff, beautifully decorated and thoughtfully designed hotel room, convenient location.
Comment from Hotel Management
Jan. 18, 2024 by Guest Experience Team, Hotel Management
Dear Yi,On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay and that you appreciate our design, location, and warm hospitality. We look forward to welcoming you back again in the near future.With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Posted Jan. 9, 2024 on Expedia
Poor reception staff support
Comment from Hotel Management
Jan. 11, 2024 by Guest Experience Team, Hotel Management
Dear Patrick,Thank you for your review. It was our pleasure to have you staying with us, yet we regret that our hotel did not meet your expectations. We will definitely address this to the related department to enhance our performance and overall hospitality services. I do hope that we will have the opportunity to welcome you back to The Fleming.With warm regards, Matthew Yuen Assistant Guest Experience Manager
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Guest Experience Team, Hotel Management
Dear Ivan,Thank you for the 5/5 rating. We look forward to welcoming you back again in the near future and make your next stay as pleasant as the last one. With warm regards, Yolanda Wong Guest Experience Supervisor
by A traveller
Posted Dec. 25, 2023 on Expedia
The Fleming is one of the most comfortable stay located in Wan Chai. Everything from the decor, the staff attentiveness and the room was on point!
Thank you for the free upgrade and the birthday cake! Definitely went over and beyond with the note too :) Would definitely return!
Comment from Hotel Management
Dec. 27, 2023 by Guest Experience Team, Hotel Management
Dear Wei Yin,Thank you very much for your wonderful review about your recent stay at The Fleming. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!With warm regards,Yolanda WongGuest Experience Supervisor
by A traveller
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Dec. 27, 2023 by Guest Experience Team, Hotel Management
Dear Chun Yat,Thank you for your review. It was our pleasure to have you staying with us, yet we regret that our hotel did not meet your expectations. If you have any further feedback, please do not hesitate to let us know. Your feedback is the only way in which we can improve areas which need attention.With warm regards, Yolanda WongGuest Experience Supervisor
by A traveller
Posted Dec. 20, 2023 on Expedia
The room is spacious and well furnished with attention to details. The staff service is commendable, always obliging and courteous. The location is good, within walking distance to various public transport modes. Dining options are a-plenty in the neighbourhood.
Comment from Hotel Management
Dec. 23, 2023 by Guest Experience Team, Hotel Management
Dear Kok Pheng,On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online. We are delighted to know that you have enjoyed your stay and that you appreciate our design, location, and service.We look forward to welcoming you back again in the near future.With warm regards,Yolanda WongGuest Experience Supervisor
