Ratings based on 2,828 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 4, 2024
First let me warn you that this hotel has two towers. We got the Kona tower which is the smaller of the two towers. We were told in the package that we were getting a partial ocean view. Partial was an under statement. At check in I asked the receptionist if we were getting a nice room. I can’t even make this up… He watched us and laughed, saying that we were not staying in the main hotel, but in the adjacent tower (Kona) and made sure we knew that we were staying in not the normal “standard” room that is offered in the main tower. For the money we spent 7 nights was not worth to stay in such a small room. If I could’ve added pics I would. We are just disappointed at this point. We are one day into our trip and just disappointed for the start.
by A traveller
Posted Feb. 21, 2024
by A traveller
Posted Feb. 19, 2024
by A traveller
Posted Feb. 18, 2024
Comment from Hotel Management
Feb. 26, 2024 by Adam, Guest Experience Manager, Hotel Management
Aloha Rochelle, mahalo for taking the time to rate your experience at the Ala Moana Hotel by Mantra! We're thrilled to see that you had a positive stay with us. Your feedback is greatly appreciated, and we hope to have the honor of welcoming you back for another enjoyable visit in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you again soon.
by A traveller
Posted Feb. 17, 2024
At check in we were assigned a room with 2 double beds, we had asked for a king and were told they were completely sold out and bed selection is not guaranteed at their property, and most king rooms were assigned to airline crew. They told us we could check back the next day for a king room but once we check in we don’t want to go through the trouble of changing rooms so we just kept the double beds. The room we were given had a visibly dirty ice bucket, dusty fixtures in the bathroom, the faucet was not clean, and there was gray hair stuck to the wall. We called for the bathroom to be cleaned while we went out to dinner and all that was done was new towels dropped off. We called two more times before they finally replaced the dirty ice bucket. The faucet was cleaned but the dust and hair remained. At least half of the front desk staff I spoke to in person or on the phone were unfriendly and seemed uncaring of any issue I had. The parking lot was always very full, with $39 per night parking fees. The one thing I liked about this property is the convenience to walk over to Ala Moana center with a connecting walking bridge. But overall I would not stay here again.
Comment from Hotel Management
Feb. 26, 2024 by Adam, Guest Experience Manager, Hotel Management
Aloha, Christina Marie, and thank you for reviewing your stay; we're sorry to hear that your experience at the Ala Moana Hotel by Mantra did not meet your expectations. Providing exceptional service and ensuring our guests' comfort is our top priority, and we regret that we fell short during your stay. Please know that your feedback has been shared with our management team for further review and improvement. Please feel free to reach out to our team if you would like to discuss your experience in more detail. Mahalo for your kokua, and we hope to have the chance to welcome you back for a much-improved stay.
by A traveller from ROANOKE
Posted Jan. 31, 2024
I've stayed at this hotel 4 times in the past 18 months.
I absolutely LOVE this hotel and staff. Their staff is so amazingly Friendly, courteous, Customer Service oriented and very accommodating to any requests you may have. You can be Assured each time I travel back to Honolulu, I'm staying at the Ala Moana hotel. Exceptional Hotel, Ocean views and room amenities.
Two Thumbs UP!!!
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Adam, Guest Experience Manager , Hotel Management
Mahalo, Masahiro, for taking the time to rate your experience at the Ala Moana Hotel by Mantra! We're thrilled to see that you had a positive stay with us. Your feedback is greatly appreciated, and we hope to have the honor of welcoming you back for another enjoyable visit in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you again soon.
by A traveller
Posted Jan. 31, 2024 on Expedia
Exceptional staff. Housekeeping very accommodating with extra towels and front desk was helpful with an extension
by A traveller
Posted Jan. 31, 2024 on Expedia
Everything was good
by A traveller
Posted Jan. 30, 2024 on Expedia
Two much homeless close to the hotel,i couldn't walk without fear.
But the hotel is amazing.
Thank you for the service
Comment from Hotel Management
Feb. 26, 2024 by Adam, Guest Experience Manager , Hotel Management
Mahalo, Marie Carmel, for taking the time to rate your experience at the Ala Moana Hotel by Mantra! We're thrilled to see that you enjoyed our hotel and felt the Aloha Spirit. We appreciate your feedback and value your perspective on your experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you again soon.
