Ratings based on 1,433 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Expedia
Close to everything
Comment from Hotel Management
Feb. 6, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A traveller
Posted Feb. 4, 2024 on Expedia
The location was excellent. The room was outdated and old. Staff was extremely friendly. Parking was easy.
Comment from Hotel Management
Feb. 6, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Mahalo Marichris for the 5 out of 5 rating. It is a pleasure service you with our aloha service. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A traveller
Posted Feb. 4, 2024 on Expedia
Hotel is old , I guess there updating , 80’s decor
Hotel was clean but you can see the wear
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Ronald. Thank you for providing your honest feedback with us. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A traveller
Posted Feb. 3, 2024 on Hotels
They downgrade my room into city view but twin bed which was a bit uncomfortable
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Tram. Thank you for providing your invaluable feedback. We understand our management team has bene in contact with you regarding your room accommodation. We sincerely apologize for any inconvenience and hope we get the chance to welcome you back and redeem ourselves. Warm Island Regards, OHANA Waikiki East by OUTRIGGER.
by A traveller
Posted Feb. 3, 2024 on Expedia
Bed was so uncomfortable. I left with major back pain.
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Michelle. Thank you for providing your feedback regarding your experience at the hotel. We understand that our Management team has been in contact with you regarding the concerns. Please know that we will be addressing your feedback and we truly apologize that we failed to provide the warm hospitality and did not meet your expectation.
by A traveller from Grand Terrace
Posted Feb. 3, 2024 on Expedia
I’ve stayed at the Ohana East many times. It is a short walk to the beach and to shops and restaurants.
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Rebecca. Thank you for being a valued guest at the OHANA East. It is always a pleasure welcoming back our guests. We hope to see you again! Warm Island Regards, OHANA Waikiki East by OUTRIGGER
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Woo Young. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A traveller
Noisy room
Posted Feb. 2, 2024 on HotelsNobody told us when we did reservation Fees per day Over $25.00
Some people at réception not smiley,was very difficult to get print copy for my trip
2 first night they made renovation on upper floor of our room, was impossible to do Somme Nap in afternoon, and noise stop only after 20.00PM
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha Raynald. Thank you for providing your invaluable feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management
by A traveller
Posted Feb. 2, 2024 on Hotels
Functional room close to the bustling Waikiki area. Among a few other hiccups, we were originally given a room with a dirty bathing suit hanging in the bathroom and a broken TV. This was corrected quickly and efficiently; however, the hotel is generally quite dated and gives a depressing vibe that is hard to shake despite its proximity to so many beautiful things.
Comment from Hotel Management
Feb. 7, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha. Thank you for providing your invaluable feedback as we work to improve our services. We were pleased to know our team was able to rectify the situation immediately; however, in hopes of redeeming ourselves, we hope to get the chance to welcome you back at the OHANA East!
by A traveller
Posted Feb. 2, 2024 on Expedia
Highly recommend!
Comment from Hotel Management
Feb. 6, 2024 by OHANA Waikiki East by OUTRIGGER Management, Hotel Management
Aloha John. Thank you for the 5 out of 5 recommendation. We are glad you enjoyed your time with us! Look forward to welcoming you back!
