Ratings based on 886 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 22, 2024
Comment from Hotel Management
May 23, 2024 by General Manager, Hotel Management
Dear Kristin,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 20, 2024 by General Manager, Hotel Management
Dear Monique,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
I wish we could have a longer stay! The hotel is beautiful. Rooms are large, well designed and maintained. Tesla destination charger at the property was extremely convenient and helpful. The staff was welcoming and helpful. This was one of the best experiences in years and years of travel.
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Dear Zhanna,Thank you for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you found our hotel beautiful, with large, well-designed, and well-maintained rooms. We're also glad that you found our Tesla destination charger convenient and that our staff were welcoming and helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay in the future!Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Everything
Comment from Hotel Management
Feb. 26, 2024 by General Manager, Hotel Management
Dear Christye,Thank you for your perfect rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that everything met or exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another outstanding stay in the future! Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Dear Lenin,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us, and have a great day!Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
great experience
Comment from Hotel Management
Feb. 21, 2024 by General Manager, Hotel Management
Dear Muhammad,Thank you for your perfect rating and brief yet positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 19, 2024 on Hotels
Not so good. Beddings poor quality, looks old
Comment from Hotel Management
Feb. 19, 2024 by General Manager, Hotel Management
Dear Hernanie,We apologize for the poor quality of the bedding during your stay. Providing comfortable accommodations is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the quality of our bedding. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfying experience during any future stays.Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by General Manager, Hotel Management
Dear Timothy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Ariel DenbowGeneral Manager
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by General Manager, Hotel Management
Dear Chris,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Ariel DenbowGeneral Manager
