Ratings based on 667 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Hotel Manager , Hotel Management
Dear Karen,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Hotel Manager , Hotel Management
Dear Tyasia,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 6, 2024 by Hotel Manager , Hotel Management
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Hotel Manager , Hotel Management
Dear Jesse,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
No one was ever at the desk or answered the phone when called. The walls have splatters on them. Property is not maintained. Pillows are like pancakes. My son got sick and got very little vomit on the sheets and the hotel charged $100 extra because of it. The daily stay is cheaper than the damages fee. No plug for the bathroom drain. Hotel is not as advertised.
Comment from Hotel Management
Mar. 1, 2024 by Hotel Manager, Hotel Management
Dear Courtney,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Worst hotel ever. The lobby smelled of pot. Our room was non smoking but it smelled like an ashtray and there were cigarette burns in the carpet. There also was many other stains in the carpet. The shower had mold, and the walls throughout the room were dirty and stained. The desk chair was peeling, and the lamp shade also had stains. Last but not least, the curtains had rips in them and the window had 2 huge cracks in them. Oh by the way, if you try calling the front desk, the phones don’t work. We left during our reservation and went to another hotel.
Comment from Hotel Management
Feb. 24, 2024 by Hotel Manager, Hotel Management
Dear Marcos,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
The staff was very polite when I checked in. The hotel room was just ok. The lamp plugs did not work to charge your phone or any other device. The telephone (land line) did not work in the. The door lock latch was broken. Room was by the emergency exit so I propped the desk chair under the door knob for the night.
Comment from Hotel Management
Feb. 24, 2024 by Hotel Manager, Hotel Management
Dear Briana,Thank you for sharing your experience. We appreciate your kind words about our polite staff during check-in. However, we apologize for the inconveniences you encountered with the room, including non-functional lamp plugs, a malfunctioning landline, and a broken door lock latch. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable stay for future guests. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 19, 2024 on Hotels
Rooms were clean and it was a quite hotel. I slept well both nights. I would stay again.
Comment from Hotel Management
Feb. 20, 2024 by Hotel Manager, Hotel Management
Dear Jeffery,Thank you for sharing your positive experience. We're delighted to hear that you found the rooms clean and that the hotel was quiet, allowing for a good night's sleep. We appreciate your feedback, and we look forward to welcoming you back for another comfortable stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Hotel Manager, Hotel Management
Dear MARIO,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager
by A traveller
Posted Feb. 17, 2024 on Hotels
My family did not enjoy the stay, the floors were bleach stained, cracks all over the building. Only one ice machine worked n the building and doors would stick or not close all the way. Staff was nice but did not make up for the lack of quality services. Phone didn't work when we first got there. For breakfast the juice machine was broken and the alternative was to buy something from their snack shop. Overall was not a good stay.
Comment from Hotel Management
Feb. 19, 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay with us. It is disappointing to hear that the condition of the floors and building, as well as the malfunctioning amenities, detracted from your experience. Your feedback regarding the lack of quality services and breakfast options is concerning, and we will address these issues with our team to ensure improvements are made. Please know that your comments will be used constructively to enhance our guest experience in the future. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay on any future visits.Sincerely, Hotel Manager
