Ratings based on 638 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Expedia
It was vwey dirty and people all outside talking and being loud
Comment from Hotel Management
Mar. 18, 2024 by Manager, Hotel Management
Hello Eboni, We regret to hear that your experience fell short of expectations. We encourage guests to contact management directly with any concerns so they can be properly addressed. Our team strives to ensure a comfortable environment for all guests to enjoy a peaceful stay.
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Mar. 16, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Benancio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston East – I-10 and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 18, 2024 on Expedia
I checked in sort of late on February 16th (on a 2 night stay) so it didn’t bother me much that the tv wasn’t working that night, but I called the front desk the next day for someone to come assist me because I tried everything. I was told a message would be left for maintenance in the morning which is when I check out. Rude and unacceptable.
Comment from Hotel Management
Feb. 19, 2024 by Manager, Hotel Management
Hello Raveen, We apologize for the inconvenience you experienced with the TV during your stay. Your feedback has been noted and will be shared with the team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by Samantha Rediresponse Specialist, Hotel Management
Thank you for your positive rating, Benancio. The staff at the Red Roof Inn Houston East – I-10 and I value you as our guest and appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Manager, Hotel Management
Hello Jon,We are thrilled to hear that you had such a wonderful experience during your stay with us! It was a pleasure having you as our guest, and we are delighted that we were able to exceed your expectations. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!
by A traveller
Posted Jan. 22, 2024 on Hotels
It’s had roaches everywhere and little small wholes in the corner
Comment from Hotel Management
Jan. 22, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Diamond,I appreciate you sharing your feedback following your stay at the Red Roof Inn Houston East – I-10. I was saddened to read that your stay fell short of your expectations due to small holes in corner and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell RediResponse Specialist
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 14, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Benancio, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON EAST - I-10 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
by A traveller
Posted Jan. 12, 2024 on Expedia
I love staying here because it is convenient for me when I need a getaway, but I HATE roaches..they should not be in the bed with my husband and I! I also understand it is a pet friendly hotel, but housekeeping can do a better job cleaning the floors.
Comment from Hotel Management
Jan. 13, 2024 by Manager, Hotel Management
Hello Raveen,Thank you for your feedback. We appreciate your loyalty to our hotel and apologize for any inconveniences you experienced. We strive to maintain a high level of cleanliness and have addressed your concerns with our housekeeping team. We understand the importance of a pest-free environment and are taking appropriate measures to ensure this does not happen again. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with an improved experience in the future.
by A traveller
Bug bugs bugs
Posted Jan. 6, 2024 on HotelsThe lady who checked us in was quite short and rude with me. The hotel room was dirty and there were bugs all over the bathroom tub. Horrible experience, we left at 6:30am.
Comment from Hotel Management
Jan. 10, 2024 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
