Ratings based on 937 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Expedia
by A traveller
Posted Feb. 28, 2024 on Expedia
Very run down rooms. They have not been properly cleaned in months. Did not even attempt to clean the microwave or doors of the refrigerator. Floors were so dirty we had to keep our shoes on. The breakfast they provided was nothing like we saw on their website. It consisted of coffee, a bottle of vanilla or sweet cream, no regular creamer, stale mini muffins and granola bars.
There were cracked windows on many rooms including ours and torn screens.
The bed liner had some kind of liquid stain on the side and lots of dirt and dust under the beds and behind the night tables.
I would not stay there again.
The staff was very, very nice and there is an area to walk you dog if you have one. And it is non-smoking , but people stand directly outside the door and smoke instead of moving away from the buildings.
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management, Hotel Management
Dear Tammy, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
by A traveller
Posted Feb. 28, 2024 on Expedia
I did not stay overnight because it stunk like Dog urine in the hallway and room. The rooms floor was dirty never mopped,no toilet paper. No shampoo. I will never come back
Comment from Hotel Management
Feb. 28, 2024 by Hotel Management, Hotel Management
Dear Carlos, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, and it's good to know this was your experience. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
by A traveller
Posted Feb. 21, 2024 on Hotels
by A traveller
Posted Feb. 20, 2024 on Hotels
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 19, 2024 on Expedia
This hotel looks nothing like the pictures the rooms are ugly, I was upset when I walked in and how the conditions were of the hotel and room.
Comment from Hotel Management
Feb. 20, 2024 by Hotel Management, Hotel Management
Dear Kiarra, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is our top priority, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 12, 2024 on Expedia
by A traveller
Posted Feb. 12, 2024 on Expedia
