Ratings based on 317 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 26, 2022 on Expedia
by A traveller
Posted Nov. 11, 2022
Great hotel, very good service
Comment from Hotel Management
Dec. 13, 2022 by Laíse Maciel - Gerente da Qualidade, Hotel Management
Olá Srª Adriana, obrigada por sua avaliação sobre nosso resort. Ficamos honrados com sua atenção. Agradecemos pela confiança em nos escolher como seu destino de viagem. Foi um prazer tê-la conosco durante estes dias. Esperamos revê-la tão logo seja possível.
by A traveller
Posted May 9, 2022 on Expedia
Still the nicest place to stay in Ilheus, but a couple issues made it less than ideal this time.
The facilities are nice, the food is good and reasonably priced, and the location on the beach is great. This place has been my go to for many years.
This trip, we had problems getting served at lunch time in two different restaurants. The first time was an hour ordeal, the second day we left after waiting for 25 minutes while all the tables around us were being served. Maybe because we aren't Brazilian?
My other issue this trip is they gave us what i consider to be the worst room in the resort because every guest walks by it: room 11. This is the second time in four trips they've given me that room. I've ended up switching rooms both times. My recommendation is don't take a room number less than 21, the higher the better, because people walk by talking. I stated this in my reservation request but it didn't do any good.
Because of both of these issues, I'm going to try a different place on my next visit even though i like the Jardim Atlantico.
Comment from Hotel Management
May 13, 2022 by Laíse - quality coordinator, Hotel Management
Hello Mr. Tod, we appreciate your availability to evaluate us and praise our structure. We work continuously with a focus on constant improvement and it is part of our quality policy to improve our employees through training, the fact is that, in some cases - and despite all efforts - customers are not served in a way that your expectations. Your opinion is very important and will certainly add value to our company, making us improve the quality of our services and serve you better. It will be a pleasure to welcome you again!
by A traveller
Posted Dec. 2, 2021 on Expedia
by A traveller
Posted Nov. 24, 2021 on Hotels
Comment from Hotel Management
Jan. 3, 2022 by Laíse - Coordenadora de qualidade, Hotel Management
Olá Sr. Ricardo, obrigada por sua avaliação sobre nosso resort. Ficamos honrados com sua atenção. Agradecemos pela confiança em nos escolher como seu destino de viagem. Foi um prazer tê-lo conosco durante estes dias. Esperamos revê-lo tão logo seja possível.
by A traveller
Posted May 2, 2021 on Expedia
The bed was not a queen size bed, there were 2 uneven twin beds put together
Comment from Hotel Management
May 3, 2021 by Erica-Gerente de Qualidade, Hotel Management
Dear guest,
Thank you for your review. Your suggestion will always be welcome, as it allows us to further improve our services and guarantee their quality. We would like to thank you for helping us to maintain quality service. See you soon.
by A traveller
Great, beware of reception service
Posted Jan. 4, 2021 on HotelsGreat facilities, breakfast is outstanding. Lobby service like check in and check out is absolutely TERRIBLE so get ready for when you need anything from the reception. They actually KEPT MY PASSPORT with them and did not bother to return it, I only realized it when I was about to get on the plane. If I hadn’t acted quickly to have a uber driver pick it up for me I would’ve missed my flight. Something absolutely UNACCEPTABLE from such an acclaimed hotel. What a shame.
Comment from Hotel Management
Jan. 5, 2021 by Erica-Gerente de Qualidade, Hotel Management
Olá Sr. Mauricio,
We are happy to exceeded your expectations. We appreciate the compliments to our service, room, breakfast and cleaning. Although we have not received reports from our previous clients about the fact, we have already informed the responsible sectors, so that it doesn't happen again, We would like to inform that the receptionist try to contact you but she failed because the number was not from Brazil. The resort is attentive of this, adopting the best practices to offer an effective service. We hope that we will soon have the opportunity to welcome you to make your next stay a better experience.
by A traveller
Posted Mar. 26, 2020 on Hotels
Comment from Hotel Management
Apr. 8, 2020 by Gerente de Qualidade, Hotel Management
Obrigada por sua avaliação sobre nosso resort. Ficamos honrados com sua atenção. Agradecemos pela confiança em nos escolher como seu destino de viagem. Foi um prazer tê-lo conosco durante estes dias. Esperamos revê-lo tão logo seja possível.
by A traveller from London
Posted Mar. 12, 2020 on Expedia
Excellent service. Staff friedly everiting was perfect
Comment from Hotel Management
Mar. 14, 2020 by Gerente de Qualidade, Hotel Management
Thank you for your evaluation and recommendation as well as your comments about staff . Your opinion is very important for us! We were very happy to know that we provide you so enjoyable holiday. Hope to see you again soon!
by A traveller from Boston
Posted Feb. 19, 2020 on Expedia
Amazing property!!! Staff was very friendly and helpful
Comment from Hotel Management
Feb. 21, 2020 by Gerente de Qualidade, Hotel Management
Dear Guest,
Thank you for choosing Jardim Atlântico Beach Resort during your visit to Ilhéus-BA and for sharing your views about our facilities Your opinion is very important for us and collaborates with our process of continuous development. We look forward to receiving you again in your next visit to the city. Best Regards,
