Ratings based on 819 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not a great experience
Posted Feb. 25, 2024 on HotelsWas given a room on the main floor but when I opened the door it was already occupied. Ended up on the 3rd floor. So much outside highway noise it was like having a window open. Bed blankets had stains, long black hairs all over the floor. The bathroom door squeaked so loud it wasn’t worth shutting it. The bathroom sink took up the whole counter so no room to put anything. All the lights were on a sensor so they all came on when getting up in the middle of the night.
Comment from Hotel Management
Feb. 25, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Alan,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance, the lack of cleanliness of the blanket and the other highlighted issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Xiaorou. The staff and I at the Red Roof Inn & Suites Indianapolis Airport were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Feb. 19, 2024 on Hotels
My first room, the heat didnt work. The worker tried to fix it and was unsuccessful and then moved me to another room. The pricing is low for a reason. The manager was exceptionally nice and did what he could to make me feel comfortable.
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Feb. 18, 2024 on Hotels
It was ok. We stayed 2 nights. We had put the privacy tag on our door when we went out on Sat. We came back to find our curtain opened bc they came to pick in anyway. We didnt appreciate that much bc we were onthe first floor facing the VERY BUSY parking lot.
The condition of the building... it's seen better days.
Comment from Hotel Management
Feb. 20, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Amanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the your privacy being invaded by staff and the upkeep of the property wasn't to your standard. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
by A traveller
All Star weekend
Posted Feb. 18, 2024 on HotelsRoom was terrible but the service was great! We changed rooms twice the first room had cigarette burns and hair in the sheets the fridge didn't work and it was a bug on the side of the bed. Gross. The second room was better, cleaner but the toilet didn't work. The manager left the plunger with us because we were exhausted from the drive and didn't wanna move rooms again. The staff was great and accommodating but they need some sponsers or somebody to put some money into this location to make the stay better.
Comment from Hotel Management
Feb. 21, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Indianapolis Airport. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our great service and accommodating staff. You indicated that you were unsatisfied with burns on sheet, fridge not working and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 25, 2024 on Hotels
Service was great
Comment from Hotel Management
Jan. 27, 2024 by Recordo Rediresponse Specialist , Hotel Management
Hello Michelle,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Indianapolis Airport. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Tim, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES INDIANAPOLIS AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
