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Best Western Inverness Palace Hotel & Spa

4-star property
8 Ness Walk, Inverness, Scotland 1-855-887-0424
3.5 out of 5
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See all 2 travelocity Reviews

"It would have helped to know ahead of time that when there was no parking spots that valet would take care of the car, so I wouldn't have felt the nee ... " More

By a verified traveller on Mon 11 Sep 2017

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Hotel Description

4-star Victorian hotel near Inverness Castle

City center retreat

With a stay at this Inverness City Centre hotel, you'll be steps from Inverness Castle and Inverness Museum and Art Gallery. Inverness Cathedral and Inverness Visit Scotland Information Centre are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the gym and perks like free self parking.

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $307* Per night/room 3 May - 4 May

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 Double Bed, Non Smoking, View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Comfort Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Best Western Inverness Palace Hotel & Spa ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Inverness Palace Hotel & Spa

Everyone (2)
3 out of 5

Posted by on 20 Oct. 2018

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Comment from Hotel Management

22 Oct. 2018 by Aimee Adamson

Thank you so much for rating your stay. I hope that we can welcome you back again soon. Kind regards, Aimee

4 out of 5
Pros: Location on the River Ness with view of Inverness Castle and convenience to restaurants and shopping
It would have helped to know ahead of time that when there was no parking spots that valet would take care of the car, so I wouldn't have felt the need to drive around the block when someone came in after me. Staff was reasonably helpful, but not as friendly as other locales that we visited. Our view was of a roof, not particularly pleasing to look at.

Posted by , from Madison WI on 11 Sep. 2017

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Comment from Hotel Management

14 Sep. 2017 by Aimee

Dear Lynne, Thank you so much for taking the time to write your review. I'm delighted that you enjoyed your stay and found the staff helpful. I'm sorry that you were unaware of the valet service and that you were disappointed with your view. I hope that you enjoyed your stay in Inverness and that we can look after you again soon. Kindest Regards Aimee

About the Best Western Inverness Palace Hotel & Spa

Location 8 Ness Walk, Inverness, Scotland IV3 5NG

Property Features

Best Western Inverness Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes conference space. A fitness center, spa services, and a fireplace in the lobby are also featured at the eco-certified Best Western Inverness Palace Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Inverness hotel is smoke free.

  • 110 guestrooms or units
  • 4 levels
  • 3 buildings
  • Meeting rooms
  • 323 sq ft of conference space
  • 30 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Inverness Station (1.6 km / 1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.

Best Western Inverness Palace Hotel & Spa has a restaurant on site.

Brasserie - This bar specializes in local cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 17.95 for adults and GBP 17.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Inverness Palace Hotel
  • Best Western Palace Hotel
  • Best Western Inverness Palace
  • Best Western Palace
  • Best Western Inverness Palace Hotel And Spa
  • Best Western Inverness Palace Hotel Inverness
  • Inverness Best Western
  • BEST WESTERN Inverness Palace Hotel & Spa Scotland
  • Best Inverness & Spa Inverness
  • Best Western Inverness Palace Hotel & Spa Hotel
  • Best Western Inverness Palace Hotel & Spa Inverness
  • Best Western Inverness Palace Hotel & Spa Hotel Inverness

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Tourism Program

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.