Ratings based on 958 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024 on Expedia
Comment from Hotel Management
Mar. 7, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear David,Thank you immensely for your glowing review and for choosing to stay with us. It was truly our pleasure to host you during your recent visit.We are thrilled to learn that you had a fantastic experience with us and that every aspect of your stay met your expectations. Providing exceptional service and ensuring our guests feel comfortable and well-cared for is our top priority, and we're delighted to hear that we succeeded in doing so during your time with us.Your kind words regarding our facilities, amenities, and the attentiveness of our staff mean the world to us. We take great pride in creating a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that we achieved that goal during your stay.Your feedback is invaluable to us as it helps us continually improve and enhance the guest experience. Please know that your gracious comments will be shared with our entire team as encouragement to maintain our high standards of service.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Ipswich.Warm regards,
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Muthu Belstead Brook Hotel, Hotel Management
Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.
by A traveller
Posted Mar. 3, 2024 on Hotels
We stayed in the garden room and was very pleased, Lovely decor and overall great. Room service was very quick and tasty food. We will be returning again.
Comment from Hotel Management
Mar. 4, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed your stay in the garden room and that you found the décor lovely. It's fantastic to know that our room service met your expectations with quick service and tasty food. We can't wait to welcome you back for another enjoyable stay. Until then, safe travels!
by A traveller
Posted Mar. 1, 2024 on Expedia
The hotel was lovely, although a little dated in the rooms. Staff were excellent and check in and check out process was very easy.
Disappointed in the spa as they had a boiler issue making it near on impossible to use the pool, jacuzzi and even the sauna was cold. There was also an awful sewage smell in the ladies changing area.
We booked the hotel solely because of the spa facilities so not being able to use them did ruin the stay. Had I of known prior to arriving I would have looked into changing hotels.
Comment from Hotel Management
Mar. 1, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Emily,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel lovely and appreciated the excellent service provided by our staff. Ensuring a seamless check-in and check-out process is always a priority for us, and we are pleased to know that we met your expectations in this regard.We sincerely apologize for the inconvenience you experienced with the spa facilities during your stay. The boiler issue and the unpleasant smell in the ladies changing area are certainly not indicative of the high standards we strive to maintain. Please accept our sincerest apologies for the disruption this caused to your experience.We understand how important the spa facilities are for our guests, and we share in your disappointment that you were not able to fully enjoy them during your visit. Rest assured, we are actively addressing the issues with our spa facilities to ensure that they are fully operational and meet the standards of cleanliness and comfort that our guests expect and deserve.We truly value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Your comments have been shared with our management team, and we will take immediate action to rectify the issues you encountered.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear John,Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience at our hotel was satisfactory, earning us an 8 out of 10 rating.Your positive evaluation is highly appreciated as it serves as a testament to our commitment to providing exceptional service and ensuring your comfort during your stay. We constantly strive to exceed the expectations of our guests and create memorable experiences.We also value your input on how we can further enhance our services and facilities to reach even higher levels of guest satisfaction. Your feedback is instrumental in guiding us towards continual improvement.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another outstanding experience in the near future.Warm regards,
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Dale,Thank you immensely for honoring us with your perfect 10-star rating! Your feedback shines as brightly as the highest star in the sky, and we are deeply grateful for your kind words.At our hotel, delivering an exceptional experience is our utmost priority, and your glowing review serves as a beacon of our success. Knowing that we have met and exceeded your expectations fills us with immense pride and joy.Your satisfaction is the fuel that drives us to continually strive for excellence in every aspect of our service. We treasure the opportunity to have contributed positively to your stay, and we eagerly await the chance to welcome you back for another remarkable experience.Thank you once again for choosing our hotel, and please do not hesitate to reach out if there is anything further we can do to enhance your future visits.Best regards,
by A traveller
Posted Feb. 24, 2024 on Expedia
Excellent price, comfortable bed and well appointed room.
Comment from Hotel Management
Feb. 24, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Nigel,Thank you immensely for sharing your wonderful experience with us! We are thrilled to receive your glowing review and are delighted to hear that your stay with us was nothing short of excellent.We strive to provide exceptional value to our guests, and we are thrilled that you found our prices to be excellent. Comfort is of paramount importance to us, and we are thrilled to learn that you found our beds to be comfortable, ensuring a restful night's sleep. Additionally, we are delighted that you appreciated the attention to detail in our well-appointed rooms.Your satisfaction is our top priority, and your kind words serve as a testament to the dedication and hard work of our team. We are truly grateful for your patronage and look forward to welcoming you back for another exceptional stay in the near future.Best regards,
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Muthu Belstead Brook Hotel, Hotel Management
Dear Thomas, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Muthu Belstead Brook Hotel Team
by A traveller
Posted Feb. 22, 2024 on Expedia
Bath mat was rolled up in bath showing mould all over the bottom so I chucked it out the bath.
Cream coloured hair and footstool were really badly stained. So much so I couldn’t sit on them.
I have stayed at this hotel 5 times and have never had a problem like this before.
Comment from Hotel Management
Feb. 23, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Ms. Jane,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Maintaining cleanliness and ensuring a comfortable stay for our guests are top priorities for us, and it is clear that we fell short of meeting your expectations on this occasion. Please rest assured that we have taken immediate action to address the issues you raised, including a thorough inspection of all our rooms and reinforcing our cleaning protocols to prevent such incidents from occurring in the future. We hope you will give us another opportunity to serve you and regain your trust during your next visit.Regards
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Muthu Belstead Brook Hotel Team, Hotel Management
Dear Julie,Thank you for taking time to give us a review. We greatly appreciate your positive feedback and look forward to having you again!Regards,
