Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2023 sur Hotels
The state of the rooms and especially service are not on the level of 5 stars hotel as they position themselves. The charge of rooms keys lasts max 2 day, then you need to rechange them at the reception, the dirty laundry is stocked often in the guest common area, in order to have coffee capsules we had to call the receptionist 3 times to get them, room service nocked our door at woke us up at 8am, when the hotel staff came to check the mini bar the day before the check out at 10:30 pm (!). Seems like they have no sense of time perception and understanding of guests privacy. The dirt on a carpet on our floor guest area stayed there for 2 days and nobody cleaned it on time. At the check out, we were not even asked how was the stay..
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Huseyin Akartuna, Gestion de l’hôtel
Dear Natalia,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am deeply saddened to hear that we were not successful to meet the expectations during your stay. All problems mentioned have been shared with related Department Heads and necessary actions will be taken. Should you give us another, I promise we will provide an impeccable stay for you.Best regards,
par un voyageur
City trip à Istanbul
Publié le 26 oct. 2022 sur HotelsHotel parfait, super bien située à 2 pas de la rue commerçante de Taskim. Le déjeuner est un festin ! De plus, le personnel est adorable, nous avons été surclasser sans demande de notre part et ils sont au petit soin. Nous avons également tester les massages qui sont fait par de vrais pros. Merci beaucoup à Nina pour sa gentillesse et son professionnalisme. Je recommande a 100%
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Hotel Management, Gestion de l’hôtel
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.
par un voyageur
Publié le 28 sept. 2022 sur Expedia
Hôtel bien situé , personnel chaleureux et agréable.
Très bon buffet le matin .
Commentaires de Gestion de l’hôtel
28 sept. 2022 par Hotel Management, Gestion de l’hôtel
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.
par un voyageur
Très bon rapport qualité prix
Publié le 3 déc. 2021 sur HotelsLe personnel et le service 10/10
Très bon emplacement, mais un peu bruyant
Petit déjeuner complet
Nous le recommandons
Commentaires de Gestion de l’hôtel
4 déc. 2021 par Hotel Management, Gestion de l’hôtel
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Rixos Pera İstanbul.
par un voyageur
Publié le 14 oct. 2021 sur Hotels
très bien passé, très bon service. Lieu très stratégique. dommage que l'hôtel ne trouve toujours pas de solution pour les taxis. on attend parfois très longtemps pour un taxi
Commentaires de Gestion de l’hôtel
14 oct. 2021 par Front Office Manager, Gestion de l’hôtel
Dear Ozkan, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.
par un voyageur
Publié le 16 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2021 par Front Office Manager, Gestion de l’hôtel
Dear Valued Guest,
Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Best Regards,
par un voyageur
Publié le 22 juin 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2021 par Front Office Manager, Gestion de l’hôtel
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.
par un voyageur
Publié le 22 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 nov. 2020 par Front Office Manager, Gestion de l’hôtel
Dear Stephane, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.
par un voyageur
Publié le 22 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
24 nov. 2020 par Front Office Manager, Gestion de l’hôtel
Dear Valued Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments with our team members. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos Pera / Istanbul
par un voyageur
Publié le 22 nov. 2020 sur Hotels
Hotel bien placé, personnel parfait. A recommender
Commentaires de Gestion de l’hôtel
24 nov. 2020 par Front Office Manager, Gestion de l’hôtel
Dear Stephane, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.
