Northwest stay.Your stay at this Northwest hotel places you within 2 miles (3 km) of Normandy Lane Plaza Shopping Center and Gateway Shopping Center. Normandy Mall Shopping Center and Criswell Park are also within 3 miles (5 km).
What's nearby
Normandy Lane Plaza Shopping Center - 17 min walk - 1.4 km
Prime F. Osborn III Convention Center - 7 min drive - 8.8 km
VyStar Veterans Memorial Arena - 10 min drive - 11.7 km
EverBank Stadium - 11 min drive - 12.3 km
Jacksonville Naval Air Station - 14 min drive - 13.9 km
Getting around
Jefferson Station - 8 min drive
Jacksonville Station - 15 min drive
Savannah - Hilton Head International Airport (SAV) - 128 min drive
Restaurants
McDonald's - 13 min walk
Sonic Drive-In - 3 min drive
Panda Express - 20 min walk
Burger King - 16 min walk
Wingstop - 20 min walk
About this property
Sleep Inn & Suites Jacksonville West
Hotel perfectly located for exploring Jacksonville
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Sleep Inn & Suites Jacksonville West. Free self parking is available.
This Jacksonville hotel is smoke free.
55 guestrooms or units
4 levels
Continental breakfast (free)
Business facilities
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Sleep Inn & Suites Jacksonville West offers 55 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.
This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Things to do
Seasonal outdoor pool
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Assistive listening devices
Elevator
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Room amenities
Entertainment
Flat-screen TV with cable channels
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Renovations and closures
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
Outdoor pool
The following facilities are closed on Friday and Saturday:
Outdoor pool
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 150.00 per accommodation, per stay
We've listed all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
We should mention
The seasonal pool will open May 21 and close September 30.
Pool access available from 8:00 AM to 8:00 PM.
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Property is also known as
Sleep Inn Hotel Jacksonville
Sleep Inn Jacksonville
Sleep Inn Jacksonville Hotel
Sleep Inn Suites Jacksonville
Sleep Inn Suites Jacksonville
Sleep Inn & Suites Jacksonville West Hotel
Sleep Inn & Suites Jacksonville West Jacksonville
Sleep Inn & Suites Jacksonville West Hotel Jacksonville
Reviews
Sleep Inn & Suites Jacksonville West Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.8/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Rating 10 - Excellent. 186 out of 542 reviews
10 - Excellent
186
Rating 8 - Good. 171 out of 542 reviews
8 - Good
171
Rating 6 - Okay. 87 out of 542 reviews
6 - Okay
87
Rating 4 - Poor. 44 out of 542 reviews
4 - Poor
44
Rating 2 - Terrible. 54 out of 542 reviews
2 - Terrible
54
Reviews
10/10 Excellent
John, douglasville
Business traveller, Travelled with group
Sep 11, 2025
Liked: Cleanliness, staff & service
Great staff, building could use a little more maintenance. My shower didn't work correctly. That being said, for the price, I was very happy. Have stayed there a few times while in town for work.
The front staff, check in & out were great. The hallway to the room was dark, dirty & smelled. The room had many, many large stains on the carpet in common area and between the beds. The air conditioner was leaking on the carpet from the unit to the bed in a huge sopping wet spot. The bathroom walls were crumbing at the edge of the tub. When showering, the drain did NOT drain, leaving me standing in mid calf water until my shower was done. It did eventually drain so my husband could shower but the same happened to him. The shower curtain had stains or mildewed in multiple places. There was mold around the ceiling around the tub area.
The only positive was the staff and the shower head.
The hotel was dirty and smelled really bad. When we got on the elevator to go to our room a prostitue was getting off. We booked for two days but canceled the second because of the condition of the place.
Jamie
Stayed 2 nights in May 2025
10/10 Excellent
Dyna
Travelled with family, Travelled with family and small children
all staff was friendly, kind, and courteous. breakfast was good and included a waffle machine that has original and red velvet waffles, biscuits & gravy, sausage, boiled eggs, fruit, yogurts & cereal.
The room itself was ok.. Tv can be updated.The carpet and sofa could use a deep cleaning as well.
I didn't like the fact the staff said u couldn't have guest.. That was strange to me..
I was visiting from out of town so I do catch up with old friends when I visit Jacksonville. Even when I doordashed they wouldn't allow the delivery to drop my food off to my room....
The amount of money I paid I feel as if I could have had a better stay experience.
I wanted to utilize the pool..it was open but full of leaves sadly...
Overall I rate this hotel a 1 star.. Not to mention some of the rude staff... Personally my experience wasn't the best but I know I won't book there again.
Daibaby
Stayed 3 nights in Apr 2025
2/10 Terrible
jua lita
Travelled with partner
Apr 12, 2025
Disliked: Property conditions & facilities
I did not check in and neither did the two ladies who flew in from Georgia for the same gospel concert. The area was sketchy they had unsavory people meandering around. It was behind a convenience store that had loitering. It was a 0/10. I left and booked the holiday inn 2 miles.
Check in was easy. Staff friendly and helpful. Room clean,well appointed, comfortable bed., comfortable temperature. Nice breakfast options. We would definitely stay here again