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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
3.5-star hotel near Baptist Medical Center Jacksonville

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby
Bar (on property)
Premium bedding, down comforters, pillowtop beds, in-room safe
Hallway
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Parking available

Explore the area

View in a map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(111 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

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Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 74 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(16 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • 37 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About the area

Jacksonville

Downtown Jacksonville stay.With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Baptist Medical Center Jacksonville and 2 miles (3 km) of VyStar Veterans Memorial Arena. Daily's Place and EverBank Stadium are also within 3 miles (5 km).

What's nearby

  • Baptist Medical Center Jacksonville - 10 min walk - 0.9 km
  • Florida Theatre - 15 min walk - 1.3 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.3 km
  • Daily's Place - 4 min drive - 3.0 km
  • EverBank Stadium - 5 min drive - 3.3 km

Getting around

  • Riverplace Station - 5 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 23 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Ruth's Chris Steak House - ‬8 min walk
  • ‪Kava & Company - ‬5 min walk
  • ‪The Southern Grill - ‬5 min walk
  • ‪V Pizza - ‬6 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star hotel near Baptist Medical Center Jacksonville
Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 22 meeting rooms. Event space at this hotel measures 39425 square feet (3663 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available.

This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 322 guestrooms or units
  • 5 levels
  • 39425 sq ft of conference space
  • 3663 sq m of conference space
  • Built in 1980
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 1 2025 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 838 out of 1576 reviews
Rating 8 - Good. 342 out of 1576 reviews
Rating 6 - Okay. 181 out of 1576 reviews
Rating 4 - Poor. 119 out of 1576 reviews
Rating 2 - Terrible. 96 out of 1576 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Amenities
Stay was great.
Stayed 1 night in Sep 2025

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities

B day trip

The box spring on the bed was busted and the bed was too soft and not firm as i prefer a firm mattress, the bed was too liw to the floor. I paid for my room online then when i go check in i was required to pay a $100 deposit which didnt sit well with me, it said if paying online no deposit. This made me not want to stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok the carpet was ripped and dirty… the whole place needs a remodel
Stayed 1 night in Jul 2025

4/10 Poor

Daphne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a consistent stale & musty odor. Carpeting in the room & throughout the halls heavily stained, dirty & worn, even frayed at doorways. Swimming pool rust on liner (floor of pool) dog feces and debris around pool edges. Parking is odd, dark and leaves you feeling unsafe and its $16 a day or $22 a day for valet in that same odd and dark place. Area also feels deserted. Staff were mostly very pleasant
Stayed 2 nights in Jun 2025

10/10 Excellent

Jared

Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was clean bed very comfortable. Counter staff at check in was more interested in eating her food than helping us. Staff never came to clean room we only really needed towels. Never saw anyone.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Pleased with my room and stay overall.
Stayed 1 night in Jun 2025

4/10 Poor

Candy

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
You pay to stay there, then pay $33.60 to park?! They say they accommodate pets but no bags in the clean up station so you have to bring your own. The walls are thin can hear the person next to you playing music all night. Staff was not friendly
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arriving at the hotel we were informed that we had been double booked and our riverfront room was not available. We were upgraded to a room that had a partial view of the river which was disappointing as we specifically booked this hotel for the river view so we could sit on the balcony and watch the dolphins in the morning. However we ended up having a partial view of the river and could see the dolphins for a short period of time swimming by. Hotel was very clean. Bed and pillows were comfortable. Would book here again however I’d check into details on how to avoid being double booked in a room with this specific hotel.
Stayed 1 night in Apr 2025

8/10 Good

Foye

Stayed 1 night in May 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! In close proximity to the river, downtown, Jags stadium. Would recommend to anybody.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Maggie

Travelled with family
Disliked: Property conditions & facilities
It definitely looked different from the pictures, needs some updates. Room service hours were to short.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brian

Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay due to staff.
Stayed 1 night in Jun 2025

4/10 Poor

Watson

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Area surrounding hotel doesn’t feel safe, parking isn’t clear and the city will tow your car if not in the right place. Building was old and felt off. Beds were very uncomfortable and communication with some staff was hard because of language barriers. Walls were very thin and you could hear in next room without trying to do so. It’s not worth the price of the stay not good. The Hampton is nicer.
Stayed 2 nights in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Very clean and a friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Checked in at 1230AM, took 30 minutes for the desk clerk to et us in a room. The upgraded room with a view (of the downtown river) we had booked was unavailable!
Stayed 1 night in Jun 2025

6/10 Okay

Jehrome

Stayed 1 night in Jun 2025

10/10 Excellent

Kamura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasure staying with you all. The service is always amazing and my room was perfect and any most important comfortable ❤️
Stayed 2 nights in Jun 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location by riverwalk
Stayed 1 night in Jun 2025

10/10 Excellent

Frankie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025