Ratings based on 507 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.1 Service & staff
3.4 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Hotels
When I first arrived the room I had was horrible they had no cover on bed nor any towels ….I asked lady on duty she stated oh yea we don’t have nothing in laundry and I asked her why would they give me a room that was in this condition she brushed it off ….I then moved to inside room where I asked to go thinking it was better room ….The lady think her name was Brittany helped me which I got up charge fee for free but overall it’s nasty and everything is broke …but I heard the lady at front desk say you get what you pay for
Comment from Hotel Management
Feb. 26, 2024 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A traveller
Posted Feb. 19, 2024 on Expedia
Room was clean
Comment from Hotel Management
Feb. 20, 2024 by Jr, Hotel Management
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.
by A traveller
Posted Feb. 19, 2024 on Expedia
I'm not like
Comment from Hotel Management
Feb. 19, 2024 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A traveller
Posted Feb. 11, 2024 on Expedia
The room was dirty, hair all in the in tub, the front desk is never available. The hotel was very mid leading. The tv didn’t work. Lightbulbs were blown. The floors in the room were disgusting. I didn’t see not one house keeper the entire stay. Then I was given an “upgraded” room because the room I booked for always actually sold out so they accommodated me with a “better” room for the same price. Which still the room wasn’t the best. So I wanted to extend the stay because my apartment wasn’t quite ready and when I went to extend the stay they charged me for the rate of the room I was accommodated too, instead of letting me keep the same rate because I didn’t ask for the upgraded room it was given to me and the hotel owner would not accommodate. Do not book here! People can come in the hotel from the outside without having a key. It’s very unsafe here .
Comment from Hotel Management
Feb. 11, 2024 by Jr, Hotel Management
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
by A traveller
Posted Feb. 7, 2024 on Expedia
It was the worst hotel.. would like a refund I have proff roachs and bed bugs
Comment from Hotel Management
Feb. 7, 2024 by Jr, Hotel Management
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
by A traveller
Do better!!!
Posted Feb. 6, 2024 on HotelsVery very disappointed with this hotel. You charged me 50$ for a period stain on my bed sheet. Something as females we absolutely can NOT control. Then there’s no one around to get new bed sheets, so I got charged 50$ to sleep on my period blood. But I bet you don’t charge people for their semen stains. Do better!
Comment from Hotel Management
Feb. 7, 2024 by Jr, Hotel Management
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
by A traveller
Posted Feb. 6, 2024 on Expedia
They are doing some upgrades to the property. It was a pleasant stay. I had no problems and enjoyed the peace and quite.
Comment from Hotel Management
Feb. 6, 2024 by Mitch, Hotel Management
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Jr, Hotel Management
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.
