Ratings based on 485 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Incredibly satisfied!!
Posted Feb. 18, 2024 on HotelsSuper professional, very accommodating, manager was an incredible caring person who exemplifies customer satisfaction!! Very respectful and i say the same for the other gentleman that was at frt chk in
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Terry, your uplifting review for WoodSpring Suites Jacksonville is refreshing to read. The commendable remarks about our manager's dedication to customer satisfaction, as well as the respectfulness of our welcome personnel, truly mirror our core values. We're thrilled to have provided such an accommodating experience. We eagerly anticipate your next visit.
by A traveller
Posted Jan. 31, 2024
Comment from Hotel Management
Mar. 21, 2024 by Customer Service, Hotel Management
We appreciate the feedback, Ty.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Nestor, thank you for the perfect rating of WoodSpring Suites Jacksonville. We're delighted to know we met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A traveller
A week in Jacksonville
Posted Jan. 25, 2024 on HotelsIt wasn’t the first time I stayed at a WoodSprings hotel, but the conditions of this one was very disappointing.
But at least the location was good as far as transportation, shopping and roads.
Comment from Hotel Management
Jan. 25, 2024 by Customer Service, Hotel Management
Yitzchak, it's disheartening to learn that your recent visit didn't match your expectations. Maintaining the quality of our accommodations is a primary concern, and your feedback is invaluable for improvements. We're glad, however, that you found ease in exploring the surrounding areas. We hope to have another opportunity to provide you with a better experience.
by A traveller
Posted Dec. 26, 2023 on Expedia
Poor customer service i felt unwanted or like a burden to the staff there.
Comment from Hotel Management
Dec. 27, 2023 by Customer Service, Hotel Management
Yariel, we regret to hear your recent experience with us did not meet your expectations. It is our aim to make all guests feel welcome and taken care of. We're disappointed to hear you felt otherwise. We deeply appreciate your feedback, and will certainly take it into account for enhancing guest interactions in the future.
by A traveller
Posted Dec. 13, 2023 on Expedia
Shady joint, whole place smelled like a mixture of incense, pot, and sewage. Room had obviously not been cleaned. Front desk refused to give us fresh linens or extra towels/blankets.
Comment from Hotel Management
Feb. 5, 2024 by Customer Service, Hotel Management
Nicolas, we're saddened to learn your stay wasn't up to expectations. The cleanliness and freshness of the property are crucial to us, so it's regrettable to hear you had concerns about this. It's disappointing that you had difficulties regarding linens; our team members should always strive to promptly address guest needs. We'll review your feedback with our team to ensure a better guest experience for future stays.
by A traveller
Posted Dec. 11, 2023 on Hotels
Room smelled like cigars and wet dog. Bed was ok. The room had not been cleaned thoroughly because there was dog food and hair all over the place. Had to ask for the remote for the tv, which had burn marks in the tv. No breakfast no coffee. Also had a couple visitors, roaches in the room.
Comment from Hotel Management
Dec. 11, 2023 by GM, Hotel Management
Good afternoon, We are sorry we failed to make your stay a great one we will be looking into this right away. please accept our apologies for not meeting your expectations we would like the chance to fix this on your next stay.
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Dec. 6, 2023 by Customer Service, Hotel Management
Laurie, thank you for your ratings on Hotels.com. We're pleased to see that your stay at WoodSpring Suites Jacksonville met your expectations. We work hard to provide a positive experience and always aim to improve. We look forward to your next visit.
by A traveller
Posted Dec. 3, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by GM, Hotel Management
Thank you for your feedback. We really thank you for staying with us.
by A traveller
Posted Nov. 25, 2023 on Expedia
We chose this hotel because it was nearest to our families home. It was on the cheaper end. The photos looked great so. Its not the holiday inn for sure. Basically a place to lay your head and nothing cozy or special. The good part is the stove, full size ice box, and microwave. The beds are soft but the very minimum (one top mattress on metal frame) and the same with blankets and pillows (sheet and very thin top blanket). Noises can be heard easily from neighbors or outside. We may have went at a busy time. No hair dryers. 2 vending machines. Nothing on the property outside other than a parking lot. Toliet had issues, it wouldnt flush one day and the next night continued to flush all night. Shower dripped steadily as well. No coffee pot. I have to say it was clean but this wasnt my favorite. The ac had it damp in the room. All in all its what i said in the beginning... a cheap place to lay your head.
Comment from Hotel Management
Nov. 28, 2023 by Customer Service, Hotel Management
Jared, your comments on your stay are appreciated. We're glad the kitchen amenities met your needs, and cleanliness was up to par. Understandably though, it seems the overall experience did not reach your expectations. We're sorry the comfort of the mattresses and the auditory privacy of the rooms weren't quite to your liking. Bathroom maintenance also appears to be a concerning area which requires our prompt attention. While we maintain a minimalist setup, we acknowledge the absence of certain appliances in the room might have marred your stay.The points mentioned in your review will be noted for future improvements. We're focused on providing a convenient, cost-effective stay and we're committed to continual enhancement of our services. Looking forward to serving you better in the future.
