Ratings based on 1,633 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 5, 2024 on Expedia
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Comment from Hotel Management
Feb. 27, 2024 by July, Hotel Management
Dear Sandri,Thank you for taking the time to rate your experience with us. We appreciate your feedback and look forward to welcoming you soon.Kind regards,
by A traveller
Posted Feb. 5, 2024 on Expedia
Front desk staff wasn’t friendly at all! Hotel room had a view of the mall but right next to the elevator very noisy. Room was also dated.
Comment from Hotel Management
Feb. 28, 2024 by July, Hotel Management
Dear David, Thank you for taking the time to share your comments with us.We sincerely apologize for the issues he experienced during his stay. Please be assured that your feedback has been shared with our team and we will work diligently to address it. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Kind regards,
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by July, Hotel Management
Dear Jessica,Thank you for taking the time to rate your experience with us. Your satisfaction is our top priority, and we are committed to providing exceptional service to all of our guests..We appreciate your feedback and look forward to welcoming you soon.A cordial greeting,
by A traveller
Posted Feb. 4, 2024 on Expedia
Overall the hotel & room was fine. My biggest complaints were
1. The water in the bathtub took awhile to get warm.
2. After a few minutes in the shower the water got cold.
3. The hotel staff gave me two keys but neither 1 worked to open the door. My bf had to run back downstairs to get new keys.
4. I could hear other people in their rooms laughing/talking.
Comment from Hotel Management
Feb. 28, 2024 by July, Hotel Management
Dear Brienma, Thank you for taking the time to share your comments with us.We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Kind regards,
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 26, 2024 by July, Hotel Management
Dear Naomi, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,
by A traveller
Posted Jan. 30, 2024 on Expedia
Had to wait at the front desk for a very long time for the staff to finish another conversation on the phone.
Comment from Hotel Management
Feb. 27, 2024 by July, Hotel Management
Dear Frances, Thank you for taking the time to rate your experience with us.We value your comments and hope to have the opportunity to welcome you again for a more pleasant stay in the future.A cordial greeting,
by A traveller from Indianapolis
Posted Jan. 29, 2024 on Expedia
Had a incredible experience at the hotel. Front seat was really respectful and always helped me with any question I had. One of the front desk employee named Areej guided me and told me about tourist area around the hotel. I will recommend this hotel to all my friends and family. Thank you so much
Comment from Hotel Management
Feb. 27, 2024 by July, Hotel Management
Dear Brian,We are delighted to hear that you plan to stay with us again! Your satisfaction is our top priority, and we look forward to the opportunity to host you once again. Please don't hesitate to contact us if there is anything we can do to make your next stay even more memorable.A cordial greeting,
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by July, Hotel Management
Dear Jatoya. Thank you for taking the time to rate your experience with us.We appreciate your feedback and look forward to welcoming you soon.A cordial greeting,
by A traveller
Posted Jan. 29, 2024 on Expedia
Stayed 2 nights, everything was good. American dream mall right near by. Starbucks in building!
Comment from Hotel Management
Feb. 27, 2024 by July, Hotel Management
Dear Marisa, Thank you for taking the time to rate your experience with us.Your satisfaction is our top priority and we are committed to providing exceptional service to all of our guests. We value your comments and hope to have the opportunity to welcome you again for a more pleasant stay in the future.A cordial greeting,
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by July, Hotel Management
Dear Natasha, Thank you for sharing your rating with us. While we are disappointed to hear that your experience did not meet your expectations, we appreciate your feedback. Your satisfaction is important to us and we are committed to making improvements based on your feedback.If there is anything specific you would like to discuss or if you have any suggestions on how we can improve our services, please feel free to contact us directly. We value your feedback and hope to have the opportunity to welcome you again for a more positive experience in the future.Sincerely,
