Ratings based on 50 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
overall the stay i would say is ok
Posted Feb. 21, 2020 on Hotelsthe bed linens are not clean as well as the towels
by A traveller
Posted Dec. 29, 2019 on Hotels
I just stay for sleeping. Ok for the price.
by A traveller
Posted Dec. 2, 2019 on Expedia
i have no experience with this hotel yet since can't check in on time i should becaause of unavailable room but still in your offer hotel lisy(can't make sense really make trouble yo me &family which have 2 kids).i'm realy super dissapointed with expedia which offer room that unavailable but take my money.when call the customer service it take about 45minutes and ending wikth nothing.No action taken to refund my money.Please take action as soon as possible.Really bad experiece with expedia i swear.Please improve your service to makesure no happen again in future.Lastly pplease refund my money ASAP.
by A traveller
Barely made it
Posted Nov. 10, 2019 on HotelsCheck in was prompt. No elevator here, all stairs! Rooms are obviously dated. Bed was hard and rather uncomfortable, pillow were too flat. Toilet was bare without amenities. Towels had stains on them. Will not return
by A traveller
Posted Jul. 19, 2019 on Expedia
Photos of the property looked so good value but actual state is lousy sad to say
by A traveller
Disgustingly worst stays
Posted May 3, 2019 on HotelsThe room booked was Junior Suite, the room has no basic amenities provision such as dustbin, towel were not provided, no remote control for the TV and the air-conditioner. The toilet was disgustingly dirty, and we were fooled by the pictures advertised in Hotels Apps. Overall, it was a nightmare.
Comment from Hotel Management
Jun. 22, 2019 by ivan chin, Hotel Management
sorry for the mistake. we will look into this and will improve our best service! thanks for sharimg this to us. i-hotel management will handle this.
by A traveller
Not A Place to Stay for Hotel Guest
Posted May 2, 2019 on HotelsThe room was quite spacious and bed was comfortable. However, TV was working terribly with only 1 shaky channel. There was a phone in the room but it was not working either. No bottled mineral water but just a cup in the room for you to go out to the main corridor to get drinking water. At the start, I had to go down 3 floors to the counter staff to get an air-con remote control. There is no lift. The staff brought a master control and told us she can't give us a remote control because she only have 1 master control. In the middle of the night, around 4 pm, the air-con shut down on its own and I had to go 3 floors down again to ask the staff to come and check our air-con. Fortunately, it was able to restart. As you can guess, our sleep was disturbed. There's no security guard for your car if you are driving but there are car parking lots. Wifi was drifting in and out.
Comment from Hotel Management
Jun. 22, 2019 by ivan chin, Hotel Management
sorry for the problem. we will look into this and solve this problem. thanks for sharing this. tq
by A traveller
Cleanliness can be improved
Posted Apr. 22, 2019 on HotelsCan’t be too choosy for this price. But cannot stand the water seepage from toilet ceiling which wet the unused torn towel. Better bring your own towel. Ants clawing on the room table. Heater not warm enough for showering...not suitable for family.
by A traveller
Not too bad
Posted Mar. 20, 2019 on HotelsNot too bad.. clean & good. Location have eateries.. But Grab sent us to another I-hotel nearby.
by A traveller
Posted Mar. 5, 2019 on Hotels
No cup, no bottled water, no premixed coffee, no disposable toothbrush staying at their suite.
