Ratings based on 909 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 2, 2024
Other little kids was knocking at my door all night. I barely got any sleep.
by A traveller
Posted Apr. 30, 2024
by A traveller
Posted Apr. 14, 2024
This is a beautiful hotel, the staff was very helpful in answering questions and it was close too location i was interested in visiting
Comment from Hotel Management
Apr. 15, 2024 by Luis Lovera, Hotel Management
Dear Valerie, we’re thrilled to hear that you enjoyed your stay with us and found our location convenient for your needs. Our team strives to provide helpful and friendly service, and your kind words are much appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A traveller from MARSHALLTOWN
Posted Mar. 29, 2024
Older hotel and it needs to be renovated. Room has worn out poor carpet and tub faucet continuous leaking. Adequate but not what I expect from an Embassy Suites.
Comment from Hotel Management
Mar. 30, 2024 by Luis Lovera, Hotel Management
Dear Sherman, we’re sorry to hear that your stay didn’t meet your expectations. We understand your concerns about the condition of our facilities. Your feedback is important to us and will be used to consider improvements. We hope to have the opportunity to provide a better experience in the future. Thank you for your feedback.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Luis Lovera, Hotel Management
Thank you, Karl, for your perfect score! We're thrilled to hear that you had an excellent stay with us. Your feedback is greatly appreciated and we look forward to welcoming you back to our hotel in the future.
by A traveller
Hotel needs updating
Posted Mar. 4, 2024 on HotelsRooms are old, couch is not comfy. During breakfast, staff didn’t act like they were very accomodating. Floors were sticky, our table was not cleaned well.
Comment from Hotel Management
Mar. 4, 2024 by Luis Lovera, Hotel Management
Thank you for your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We understand the importance of maintaining our facilities and providing excellent service. Your comments will be shared with our team as we continually work to improve our guest experience.
by A traveller
Not clean or customer friendly
Posted Mar. 4, 2024 on HotelsThe hotel is dated. There was mold on in the shower, ceiling of the bed room and brown stuff on the pull out couch sheets. There were band aids floating in the pool. The AGM was beyond unreasonable and believes that customer service is not a priority per his statement “this is not my problem this is yours”.
Comment from Hotel Management
Mar. 4, 2024 by Luis Lovera, Hotel Management
Michael, we’re truly sorry to hear about your experience. We strive to provide a clean, comfortable environment and exceptional service for our guests, and it’s clear we fell short during your stay. Your feedback is invaluable and will be shared with our team as we work to improve.
by A traveller
Family trip
Posted Mar. 3, 2024 on HotelsComment from Hotel Management
Mar. 3, 2024 by Luis Lovera, Hotel Management
Hello Tanya, we're sorry to hear that your recent stay didn't meet your expectations. We value your feedback and will use it to make improvements. We hope you'll give us another chance to provide you with the exceptional experience that our guests usually enjoy.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Luis Lovera, Hotel Management
Hi Luke, we’re sorry to hear about your recent experience at our hotel. We strive to provide our guests with exceptional service and it seems we fell short this time. We appreciate your feedback and will use it to improve.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Luis Lovera, Hotel Management
Hello Patti, thank you for your positive review. We’re glad to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.
